[Bug 1093365] Re: apport doesn't send crash reports to Launchpad for stable releases like some people expect

[Brian Murray]

** Summary changed:

- apport annoyingly and silently refuses to upload a crash report
+ apport doesn't send crash reports to Launchpad for stable releases like some people expect

** Changed in: apport (Ubuntu)
   Importance: Undecided => Low

** Changed in: apport (Ubuntu)
       Status: Confirmed => Triaged

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https://bugs.launchpad.net/bugs/1093365

Title:
  apport doesn't send crash reports to Launchpad for stable releases
  like some people expect

Status in apport package in Ubuntu:
  Triaged

Bug description:
  Ubuntu 12.10 amd64
  apport - 2.6.1-0ubuntu9

  gwibber and unity-gwibber-daemon have been crashing (segfault) over
  the past few days. When apport-gtk fires up, I see the error and click
  continue and then nothing happens. So next I run it from the command-
  line, same behavior and no output and an exit code of 0. I try again
  with apport-cli, same behavior. So next I spend 10 minutes with pdb to
  find out why you're refusing to upload my crash. A normal user will
  not bother with this.

  I traced down the refusal to upload to the accepts() function in the
  CrashDatabase class inside the file /usr/lib/python3/dist-
  packages/apport/crashdb.py.  The problem type is Crash and
  self.options will only upload Bug and Package types:

  (Pdb) p self.options
  {'problem_types': ['Bug', 'Package'], 'bug_pattern_url': 'http://people.canonical.com/~ubuntu-archive/bugpatterns/bugpatterns.xml', 'escalated_tag': 'bugpattern-written', 'dupdb_url': 'http://people.canonical.com/~ubuntu-archive/apport-duplicates', 'escalation_tag': 'bugpattern-needed', 'impl': 'launchpad', 'distro': 'ubuntu'}
  (Pdb) p report.get('ProblemType')
  'Crash'

  With that info in hand, I modified /etc/apport/crashdb.conf to add
  'Crash' as a supported type and now I can upload the crash report.

  I claim that if you're going to refuse to upload my crash report, you
  owe me, the user, an exit code or error message that explains why, any
  other behavior is not user friendly. In fact why even pop-up apport-
  gtk at all with a continue button?

  In addition, I don't understand why you're setting the upload and
  uploaded file flags in this scenario, that may also be incorrect since
  you never uploaded anything:

  -rw-r----- 1 mfisch   whoopsie 2113776 Dec 23 16:31 /var/crash/_usr_bin_gwibber.1001.crash
  -rw-rw-r-- 1 mfisch   whoopsie       0 Dec 23 17:10 /var/crash/_usr_bin_gwibber.1001.upload
  -rw------- 1 whoopsie whoopsie       0 Dec 23 17:10 /var/crash/_usr_bin_gwibber.1001.uploaded

  I am attaching a crash report for twistd that it refuses to upload and
  hopefully that can be useful for testing.

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