[Bug 1777763] [NEW] update crashes, also Software Updater hangs at end.

[Jill Miller]

Public bug reported:

We are having problems with Software Updater on two separate Dell 3147
netbooks. The Software Updater was hanging at the end of checking for
updates. We ran updates via Synaptic Package Manager on each computer.
The one I'm reporting from has just run a partial update and suggested I
report the problem which I am now doing. The other netbook got screwed
up royally and only boots into recovery mode(?), i.e. a full-screen
terminal.

I wish I could be more specific, but don't know what went wrong in
either case, only that we ran Synaptic Package Manager's Fix Broken
Packages and Mark All Upgrade on both systems.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: ubuntu-release-upgrader-core 1:16.04.25
ProcVersionSignature: Ubuntu 4.13.0-45.50~16.04.1-generic 4.13.16
Uname: Linux 4.13.0-45-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.18
Architecture: amd64
CrashDB: ubuntu
CurrentDesktop: Unity
Date: Tue Jun 19 23:13:59 2018
InstallationDate: Installed on 2018-03-03 (108 days ago)
InstallationMedia: Ubuntu 16.04.4 LTS "Xenial Xerus" - Release amd64 (20180303)
PackageArchitecture: all
SourcePackage: ubuntu-release-upgrader
UpgradeStatus: No upgrade log present (probably fresh install)
VarLogDistupgradeTermlog:

** Affects: ubuntu-release-upgrader (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug dist-upgrade xenial

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https://bugs.launchpad.net/bugs/1777763

Title:
  update crashes, also Software Updater hangs at end.

Status in ubuntu-release-upgrader package in Ubuntu:
  New

Bug description:
  We are having problems with Software Updater on two separate Dell 3147
  netbooks. The Software Updater was hanging at the end of checking for
  updates. We ran updates via Synaptic Package Manager on each computer.
  The one I'm reporting from has just run a partial update and suggested
  I report the problem which I am now doing. The other netbook got
  screwed up royally and only boots into recovery mode(?), i.e. a full-
  screen terminal.

  I wish I could be more specific, but don't know what went wrong in
  either case, only that we ran Synaptic Package Manager's Fix Broken
  Packages and Mark All Upgrade on both systems.

  ProblemType: Bug
  DistroRelease: Ubuntu 16.04
  Package: ubuntu-release-upgrader-core 1:16.04.25
  ProcVersionSignature: Ubuntu 4.13.0-45.50~16.04.1-generic 4.13.16
  Uname: Linux 4.13.0-45-generic x86_64
  ApportVersion: 2.20.1-0ubuntu2.18
  Architecture: amd64
  CrashDB: ubuntu
  CurrentDesktop: Unity
  Date: Tue Jun 19 23:13:59 2018
  InstallationDate: Installed on 2018-03-03 (108 days ago)
  InstallationMedia: Ubuntu 16.04.4 LTS "Xenial Xerus" - Release amd64 (20180303)
  PackageArchitecture: all
  SourcePackage: ubuntu-release-upgrader
  UpgradeStatus: No upgrade log present (probably fresh install)
  VarLogDistupgradeTermlog:

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