[Bug 1789107] [NEW] upgrade from 17.10 to 18.04 crashed at about 80% complete. I have never been able to run this computer properly since I wiped windows 10 to install Ubuntu

[Jim Aird]

Public bug reported:

I suspect Microsoft is blocking me out. It is crashing less since I started getting firmware upgrades,
The Kernel may be the problem
I'm not very knowledgeable on computers.
My computer is a HP ENVY

ProblemType: Package
DistroRelease: Ubuntu 18.04
Package: grub-efi-amd64 2.02-2ubuntu8.3
ProcVersionSignature: Ubuntu 4.13.0-21.24-generic 4.13.13
Uname: Linux 4.13.0-21-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.2
Architecture: amd64
Date: Sun Aug 26 15:08:48 2018
ErrorMessage: installed grub-efi-amd64 package post-installation script subprocess returned error exit status 1
InstallationDate: Installed on 2018-08-26 (0 days ago)
InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20180105.1)
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-21-generic root=UUID=a5b90a9d-3c30-4782-96b4-4961763fa6c2 ro quiet splash
Python3Details: /usr/bin/python3.6, Python 3.6.5, python3-minimal, 3.6.5-3ubuntu1
PythonDetails: N/A
RelatedPackageVersions:
 dpkg 1.19.0.5ubuntu2
 apt  1.6.3ubuntu0.1
SourcePackage: grub2
Title: package grub-efi-amd64 2.02-2ubuntu8.3 failed to install/upgrade: installed grub-efi-amd64 package post-installation script subprocess returned error exit status 1
UpgradeStatus: Upgraded to bionic on 2018-08-26 (0 days ago)

** Affects: grub2 (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-package bionic

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https://bugs.launchpad.net/bugs/1789107

Title:
  upgrade from 17.10 to 18.04 crashed at about 80% complete. I have
  never been able to run this computer properly since I wiped windows 10
  to install Ubuntu

Status in grub2 package in Ubuntu:
  New

Bug description:
  I suspect Microsoft is blocking me out. It is crashing less since I started getting firmware upgrades,
  The Kernel may be the problem
  I'm not very knowledgeable on computers.
  My computer is a HP ENVY

  ProblemType: Package
  DistroRelease: Ubuntu 18.04
  Package: grub-efi-amd64 2.02-2ubuntu8.3
  ProcVersionSignature: Ubuntu 4.13.0-21.24-generic 4.13.13
  Uname: Linux 4.13.0-21-generic x86_64
  ApportVersion: 2.20.9-0ubuntu7.2
  Architecture: amd64
  Date: Sun Aug 26 15:08:48 2018
  ErrorMessage: installed grub-efi-amd64 package post-installation script subprocess returned error exit status 1
  InstallationDate: Installed on 2018-08-26 (0 days ago)
  InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20180105.1)
  ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-21-generic root=UUID=a5b90a9d-3c30-4782-96b4-4961763fa6c2 ro quiet splash
  Python3Details: /usr/bin/python3.6, Python 3.6.5, python3-minimal, 3.6.5-3ubuntu1
  PythonDetails: N/A
  RelatedPackageVersions:
   dpkg 1.19.0.5ubuntu2
   apt  1.6.3ubuntu0.1
  SourcePackage: grub2
  Title: package grub-efi-amd64 2.02-2ubuntu8.3 failed to install/upgrade: installed grub-efi-amd64 package post-installation script subprocess returned error exit status 1
  UpgradeStatus: Upgraded to bionic on 2018-08-26 (0 days ago)

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