[Bug 1720010] [NEW] can't log into Gnome - terminal or Unity work fine

Jurgen Gaeremyn 1720010 at bugs.launchpad.net
Wed Sep 27 21:07:02 UTC 2017 

Public bug reported:

When launching my computer, I get the login screen. On entering my
password, I get a small flicker of the screen and am not logged in. I
can log in using the terminal (Alt-F2).

Inspection of /var/log/auth.log suggests that interface, member and some
other data are not correctly transmitted from the login manager to
systemd-logind.

After installing Unity, I can log into unity.

When reading /var/log/auth.log, I see these lines:

Sep 27 20:48:32 bigmomma dbus[764]: [system] Rejected send message, 2 matched rules; type="error", sender=":1.0" (uid=0 pid=739 comm="/lib/systemd/systemd-logind ") interface="(unset)" member="(unset)" error name="org.freedesktop.DBus.Error.UnknownMethod" requested_reply="0" destination=":1.24" (uid=121 pid=948 comm="/usr/bin/gnome-shell ")
Sep 27 20:48:32 bigmomma dbus[764]: message repeated 18 times: [ [system] Rejected send message, 2 matched rules; type="error", sender=":1.0" (uid=0 pid=739 comm="/lib/systemd/systemd-logind ") interface="(unset)" member="(unset)" error name="org.freedesktop.DBus.Error.UnknownMethod" requested_reply="0" destination=":1.24" (uid=121 pid=948 comm="/usr/bin/gnome-shell ")]
Sep 27 21:17:01 bigmomma CRON[3642]: pam_unix(cron:session): session opened for user root by (uid=0)
Sep 27 21:17:01 bigmomma CRON[3642]: pam_unix(cron:session): session closed for user root
Sep 27 22:17:01 bigmomma CRON[3686]: pam_unix(cron:session): session opened for user root by (uid=0)
Sep 27 22:17:01 bigmomma CRON[3686]: pam_unix(cron:session): session closed for user root
Sep 27 22:40:25 bigmomma dbus[764]: [system] Rejected send message, 2 matched rules; type="error", sender=":1.0" (uid=0 pid=739 comm="/lib/systemd/systemd-logind ") interface="(unset)" member="(unset)" error name="org.freedesktop.DBus.Error.UnknownMethod" requested_reply="0" destination=":1.24" (uid=121 pid=948 comm="/usr/bin/gnome-shell ")
Sep 27 22:40:25 bigmomma dbus[764]: message repeated 18 times: [ [system] Rejected send message, 2 matched rules; type="error", sender=":1.0" (uid=0 pid=739 comm="/lib/systemd/systemd-logind ") interface="(unset)" member="(unset)" error name="org.freedesktop.DBus.Error.UnknownMethod" requested_reply="0" destination=":1.24" (uid=121 pid=948 comm="/usr/bin/gnome-shell ")]
Sep 27 22:40:36 bigmomma gdm-password]: pam_unix(gdm-password:session): session opened for user jurgen by (uid=0)
Sep 27 22:40:36 bigmomma systemd-logind[739]: New session 10 of user jurgen.
Sep 27 22:40:36 bigmomma dbus[764]: [system] Rejected send message, 2 matched rules; type="error", sender=":1.0" (uid=0 pid=739 comm="/lib/systemd/systemd-logind ") interface="(unset)" member="(unset)" error name="org.freedesktop.DBus.Error.UnknownMethod" requested_reply="0" destination=":1.104" (uid=1000 pid=3735 comm="/usr/lib/xorg/Xorg vt4 -displayfd 3 -auth /run/use")
Sep 27 22:40:37 bigmomma dbus[764]: [system] Rejected send message, 2 matched rules; type="error", sender=":1.0" (uid=0 pid=739 comm="/lib/systemd/systemd-logind ") interface="(unset)" member="(unset)" error name="org.freedesktop.DBus.Error.UnknownMethod" requested_reply="0" destination=":1.104" (uid=1000 pid=3735 comm="/usr/lib/xorg/Xorg vt4 -displayfd 3 -auth /run/use")
Sep 27 22:40:37 bigmomma dbus[764]: [system] Rejected send message, 2 matched rules; type="error", sender=":1.0" (uid=0 pid=739 comm="/lib/systemd/systemd-logind ") interface="(unset)" member="(unset)" error name="org.freedesktop.DBus.Error.UnknownMethod" requested_reply="0" destination=":1.104" (uid=1000 pid=3735 comm="/usr/lib/xorg/Xorg vt4 -displayfd 3 -auth /run/use")
Sep 27 22:40:37 bigmomma dbus[764]: [system] Rejected send message, 2 matched rules; type="error", sender=":1.0" (uid=0 pid=739 comm="/lib/systemd/systemd-logind ") interface="(unset)" member="(unset)" error name="org.freedesktop.DBus.Error.UnknownMethod" requested_reply="0" destination=":1.104" (uid=1000 pid=3735 comm="/usr/lib/xorg/Xorg vt4 -displayfd 3 -auth /run/use")
Sep 27 22:40:37 bigmomma dbus[764]: [system] Rejected send message, 2 matched rules; type="error", sender=":1.0" (uid=0 pid=739 comm="/lib/systemd/systemd-logind ") interface="(unset)" member="(unset)" error name="org.freedesktop.DBus.Error.UnknownMethod" requested_reply="0" destination=":1.104" (uid=1000 pid=3735 comm="/usr/lib/xorg/Xorg vt4 -displayfd 3 -auth /run/use")
Sep 27 22:40:37 bigmomma dbus[764]: [system] Rejected send message, 2 matched rules; type="error", sender=":1.0" (uid=0 pid=739 comm="/lib/systemd/systemd-logind ") interface="(unset)" member="(unset)" error name="org.freedesktop.DBus.Error.UnknownMethod" requested_reply="0" destination=":1.104" (uid=1000 pid=3735 comm="/usr/lib/xorg/Xorg vt4 -displayfd 3 -auth /run/use")
Sep 27 22:40:37 bigmomma dbus[764]: [system] Rejected send message, 2 matched rules; type="error", sender=":1.0" (uid=0 pid=739 comm="/lib/systemd/systemd-logind ") interface="(unset)" member="(unset)" error name="org.freedesktop.DBus.Error.UnknownMethod" requested_reply="0" destination=":1.104" (uid=1000 pid=3735 comm="/usr/lib/xorg/Xorg vt4 -displayfd 3 -auth /run/use")
Sep 27 22:40:37 bigmomma dbus[764]: [system] Rejected send message, 2 matched rules; type="error", sender=":1.0" (uid=0 pid=739 comm="/lib/systemd/systemd-logind ") interface="(unset)" member="(unset)" error name="org.freedesktop.DBus.Error.UnknownMethod" requested_reply="0" destination=":1.104" (uid=1000 pid=3735 comm="/usr/lib/xorg/Xorg vt4 -displayfd 3 -auth /run/use")
Sep 27 22:40:37 bigmomma dbus[764]: [system] Rejected send message, 2 matched rules; type="error", sender=":1.0" (uid=0 pid=739 comm="/lib/systemd/systemd-logind ") interface="(unset)" member="(unset)" error name="org.freedesktop.DBus.Error.UnknownMethod" requested_reply="0" destination=":1.104" (uid=1000 pid=3735 comm="/usr/lib/xorg/Xorg vt4 -displayfd 3 -auth /run/use")
Sep 27 22:40:37 bigmomma dbus[764]: [system] Rejected send message, 2 matched rules; type="error", sender=":1.0" (uid=0 pid=739 comm="/lib/systemd/systemd-logind ") interface="(unset)" member="(unset)" error name="org.freedesktop.DBus.Error.UnknownMethod" requested_reply="0" destination=":1.104" (uid=1000 pid=3735 comm="/usr/lib/xorg/Xorg vt4 -displayfd 3 -auth /run/use")
Sep 27 22:40:37 bigmomma dbus[764]: [system] Rejected send message, 2 matched rules; type="error", sender=":1.0" (uid=0 pid=739 comm="/lib/systemd/systemd-logind ") interface="(unset)" member="(unset)" error name="org.freedesktop.DBus.Error.UnknownMethod" requested_reply="0" destination=":1.104" (uid=1000 pid=3735 comm="/usr/lib/xorg/Xorg vt4 -displayfd 3 -auth /run/use")
Sep 27 22:40:37 bigmomma dbus[764]: [system] Rejected send message, 2 matched rules; type="error", sender=":1.0" (uid=0 pid=739 comm="/lib/systemd/systemd-logind ") interface="(unset)" member="(unset)" error name="org.freedesktop.DBus.Error.UnknownMethod" requested_reply="0" destination=":1.104" (uid=1000 pid=3735 comm="/usr/lib/xorg/Xorg vt4 -displayfd 3 -auth /run/use")
Sep 27 22:40:40 bigmomma gnome-keyring-daemon[3729]: The PKCS#11 component was already initialized
Sep 27 22:40:40 bigmomma gnome-keyring-daemon[3729]: The Secret Service was already initialized

ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: systemd 234-2ubuntu10
ProcVersionSignature: Ubuntu 4.13.0-12.13-generic 4.13.3
Uname: Linux 4.13.0-12-generic x86_64
ApportVersion: 2.20.7-0ubuntu1
Architecture: amd64
Date: Wed Sep 27 22:51:31 2017
ExecutablePath: /lib/systemd/systemd-logind
InstallationDate: Installed on 2017-09-23 (3 days ago)
InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Alpha amd64 (20170919)
MachineType: LENOVO 24474KG
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-12-generic root=UUID=bcd1f462-2d9b-4694-9d22-c543a23f59e7 ro quiet splash vt.handoff=7
SourcePackage: systemd
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/24/2016
dmi.bios.vendor: LENOVO
dmi.bios.version: G5ETA6WW (2.66 )
dmi.board.asset.tag: Not Available
dmi.board.name: 24474KG
dmi.board.vendor: LENOVO
dmi.board.version: Win8 Pro DPK TPG
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvrG5ETA6WW(2.66):bd08/24/2016:svnLENOVO:pn24474KG:pvrThinkPadW530:rvnLENOVO:rn24474KG:rvrWin8ProDPKTPG:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.family: ThinkPad W530
dmi.product.name: 24474KG
dmi.product.version: ThinkPad W530
dmi.sys.vendor: LENOVO

** Affects: systemd (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug artful

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Title:
  can't log into Gnome - terminal or Unity work fine

Status in systemd package in Ubuntu:
  New

Bug description:
  When launching my computer, I get the login screen. On entering my
  password, I get a small flicker of the screen and am not logged in. I
  can log in using the terminal (Alt-F2).

  Inspection of /var/log/auth.log suggests that interface, member and
  some other data are not correctly transmitted from the login manager
  to systemd-logind.

  After installing Unity, I can log into unity.

  When reading /var/log/auth.log, I see these lines:

  Sep 27 20:48:32 bigmomma dbus[764]: [system] Rejected send message, 2 matched rules; type="error", sender=":1.0" (uid=0 pid=739 comm="/lib/systemd/systemd-logind ") interface="(unset)" member="(unset)" error name="org.freedesktop.DBus.Error.UnknownMethod" requested_reply="0" destination=":1.24" (uid=121 pid=948 comm="/usr/bin/gnome-shell ")
  Sep 27 20:48:32 bigmomma dbus[764]: message repeated 18 times: [ [system] Rejected send message, 2 matched rules; type="error", sender=":1.0" (uid=0 pid=739 comm="/lib/systemd/systemd-logind ") interface="(unset)" member="(unset)" error name="org.freedesktop.DBus.Error.UnknownMethod" requested_reply="0" destination=":1.24" (uid=121 pid=948 comm="/usr/bin/gnome-shell ")]
  Sep 27 21:17:01 bigmomma CRON[3642]: pam_unix(cron:session): session opened for user root by (uid=0)
  Sep 27 21:17:01 bigmomma CRON[3642]: pam_unix(cron:session): session closed for user root
  Sep 27 22:17:01 bigmomma CRON[3686]: pam_unix(cron:session): session opened for user root by (uid=0)
  Sep 27 22:17:01 bigmomma CRON[3686]: pam_unix(cron:session): session closed for user root
  Sep 27 22:40:25 bigmomma dbus[764]: [system] Rejected send message, 2 matched rules; type="error", sender=":1.0" (uid=0 pid=739 comm="/lib/systemd/systemd-logind ") interface="(unset)" member="(unset)" error name="org.freedesktop.DBus.Error.UnknownMethod" requested_reply="0" destination=":1.24" (uid=121 pid=948 comm="/usr/bin/gnome-shell ")
  Sep 27 22:40:25 bigmomma dbus[764]: message repeated 18 times: [ [system] Rejected send message, 2 matched rules; type="error", sender=":1.0" (uid=0 pid=739 comm="/lib/systemd/systemd-logind ") interface="(unset)" member="(unset)" error name="org.freedesktop.DBus.Error.UnknownMethod" requested_reply="0" destination=":1.24" (uid=121 pid=948 comm="/usr/bin/gnome-shell ")]
  Sep 27 22:40:36 bigmomma gdm-password]: pam_unix(gdm-password:session): session opened for user jurgen by (uid=0)
  Sep 27 22:40:36 bigmomma systemd-logind[739]: New session 10 of user jurgen.
  Sep 27 22:40:36 bigmomma dbus[764]: [system] Rejected send message, 2 matched rules; type="error", sender=":1.0" (uid=0 pid=739 comm="/lib/systemd/systemd-logind ") interface="(unset)" member="(unset)" error name="org.freedesktop.DBus.Error.UnknownMethod" requested_reply="0" destination=":1.104" (uid=1000 pid=3735 comm="/usr/lib/xorg/Xorg vt4 -displayfd 3 -auth /run/use")
  Sep 27 22:40:37 bigmomma dbus[764]: [system] Rejected send message, 2 matched rules; type="error", sender=":1.0" (uid=0 pid=739 comm="/lib/systemd/systemd-logind ") interface="(unset)" member="(unset)" error name="org.freedesktop.DBus.Error.UnknownMethod" requested_reply="0" destination=":1.104" (uid=1000 pid=3735 comm="/usr/lib/xorg/Xorg vt4 -displayfd 3 -auth /run/use")
  Sep 27 22:40:37 bigmomma dbus[764]: [system] Rejected send message, 2 matched rules; type="error", sender=":1.0" (uid=0 pid=739 comm="/lib/systemd/systemd-logind ") interface="(unset)" member="(unset)" error name="org.freedesktop.DBus.Error.UnknownMethod" requested_reply="0" destination=":1.104" (uid=1000 pid=3735 comm="/usr/lib/xorg/Xorg vt4 -displayfd 3 -auth /run/use")
  Sep 27 22:40:37 bigmomma dbus[764]: [system] Rejected send message, 2 matched rules; type="error", sender=":1.0" (uid=0 pid=739 comm="/lib/systemd/systemd-logind ") interface="(unset)" member="(unset)" error name="org.freedesktop.DBus.Error.UnknownMethod" requested_reply="0" destination=":1.104" (uid=1000 pid=3735 comm="/usr/lib/xorg/Xorg vt4 -displayfd 3 -auth /run/use")
  Sep 27 22:40:37 bigmomma dbus[764]: [system] Rejected send message, 2 matched rules; type="error", sender=":1.0" (uid=0 pid=739 comm="/lib/systemd/systemd-logind ") interface="(unset)" member="(unset)" error name="org.freedesktop.DBus.Error.UnknownMethod" requested_reply="0" destination=":1.104" (uid=1000 pid=3735 comm="/usr/lib/xorg/Xorg vt4 -displayfd 3 -auth /run/use")
  Sep 27 22:40:37 bigmomma dbus[764]: [system] Rejected send message, 2 matched rules; type="error", sender=":1.0" (uid=0 pid=739 comm="/lib/systemd/systemd-logind ") interface="(unset)" member="(unset)" error name="org.freedesktop.DBus.Error.UnknownMethod" requested_reply="0" destination=":1.104" (uid=1000 pid=3735 comm="/usr/lib/xorg/Xorg vt4 -displayfd 3 -auth /run/use")
  Sep 27 22:40:37 bigmomma dbus[764]: [system] Rejected send message, 2 matched rules; type="error", sender=":1.0" (uid=0 pid=739 comm="/lib/systemd/systemd-logind ") interface="(unset)" member="(unset)" error name="org.freedesktop.DBus.Error.UnknownMethod" requested_reply="0" destination=":1.104" (uid=1000 pid=3735 comm="/usr/lib/xorg/Xorg vt4 -displayfd 3 -auth /run/use")
  Sep 27 22:40:37 bigmomma dbus[764]: [system] Rejected send message, 2 matched rules; type="error", sender=":1.0" (uid=0 pid=739 comm="/lib/systemd/systemd-logind ") interface="(unset)" member="(unset)" error name="org.freedesktop.DBus.Error.UnknownMethod" requested_reply="0" destination=":1.104" (uid=1000 pid=3735 comm="/usr/lib/xorg/Xorg vt4 -displayfd 3 -auth /run/use")
  Sep 27 22:40:37 bigmomma dbus[764]: [system] Rejected send message, 2 matched rules; type="error", sender=":1.0" (uid=0 pid=739 comm="/lib/systemd/systemd-logind ") interface="(unset)" member="(unset)" error name="org.freedesktop.DBus.Error.UnknownMethod" requested_reply="0" destination=":1.104" (uid=1000 pid=3735 comm="/usr/lib/xorg/Xorg vt4 -displayfd 3 -auth /run/use")
  Sep 27 22:40:37 bigmomma dbus[764]: [system] Rejected send message, 2 matched rules; type="error", sender=":1.0" (uid=0 pid=739 comm="/lib/systemd/systemd-logind ") interface="(unset)" member="(unset)" error name="org.freedesktop.DBus.Error.UnknownMethod" requested_reply="0" destination=":1.104" (uid=1000 pid=3735 comm="/usr/lib/xorg/Xorg vt4 -displayfd 3 -auth /run/use")
  Sep 27 22:40:37 bigmomma dbus[764]: [system] Rejected send message, 2 matched rules; type="error", sender=":1.0" (uid=0 pid=739 comm="/lib/systemd/systemd-logind ") interface="(unset)" member="(unset)" error name="org.freedesktop.DBus.Error.UnknownMethod" requested_reply="0" destination=":1.104" (uid=1000 pid=3735 comm="/usr/lib/xorg/Xorg vt4 -displayfd 3 -auth /run/use")
  Sep 27 22:40:37 bigmomma dbus[764]: [system] Rejected send message, 2 matched rules; type="error", sender=":1.0" (uid=0 pid=739 comm="/lib/systemd/systemd-logind ") interface="(unset)" member="(unset)" error name="org.freedesktop.DBus.Error.UnknownMethod" requested_reply="0" destination=":1.104" (uid=1000 pid=3735 comm="/usr/lib/xorg/Xorg vt4 -displayfd 3 -auth /run/use")
  Sep 27 22:40:40 bigmomma gnome-keyring-daemon[3729]: The PKCS#11 component was already initialized
  Sep 27 22:40:40 bigmomma gnome-keyring-daemon[3729]: The Secret Service was already initialized

  ProblemType: Bug
  DistroRelease: Ubuntu 17.10
  Package: systemd 234-2ubuntu10
  ProcVersionSignature: Ubuntu 4.13.0-12.13-generic 4.13.3
  Uname: Linux 4.13.0-12-generic x86_64
  ApportVersion: 2.20.7-0ubuntu1
  Architecture: amd64
  Date: Wed Sep 27 22:51:31 2017
  ExecutablePath: /lib/systemd/systemd-logind
  InstallationDate: Installed on 2017-09-23 (3 days ago)
  InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Alpha amd64 (20170919)
  MachineType: LENOVO 24474KG
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-12-generic root=UUID=bcd1f462-2d9b-4694-9d22-c543a23f59e7 ro quiet splash vt.handoff=7
  SourcePackage: systemd
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 08/24/2016
  dmi.bios.vendor: LENOVO
  dmi.bios.version: G5ETA6WW (2.66 )
  dmi.board.asset.tag: Not Available
  dmi.board.name: 24474KG
  dmi.board.vendor: LENOVO
  dmi.board.version: Win8 Pro DPK TPG
  dmi.chassis.asset.tag: No Asset Information
  dmi.chassis.type: 10
  dmi.chassis.vendor: LENOVO
  dmi.chassis.version: Not Available
  dmi.modalias: dmi:bvnLENOVO:bvrG5ETA6WW(2.66):bd08/24/2016:svnLENOVO:pn24474KG:pvrThinkPadW530:rvnLENOVO:rn24474KG:rvrWin8ProDPKTPG:cvnLENOVO:ct10:cvrNotAvailable:
  dmi.product.family: ThinkPad W530
  dmi.product.name: 24474KG
  dmi.product.version: ThinkPad W530
  dmi.sys.vendor: LENOVO

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