[Bug 1724406] [NEW] Installation on an Acer Travelmate Spin B1 hangs during grub package

[Dave Jones]

Public bug reported:

Attempted installation of Ubuntu 16.04.3 on an Acer Travelmate Spin B1.
It appears to hang during installation of the grub package (it's
difficult to tell due to the lack of a storage indicator light on the
laptop, but after waiting quarter of an hour with no change in the
process I figured a hang was a safe assumption). Digging into the
process tree indicated that the grub package was attempting to run:

cat /sys/firmware/efi/vars/OsIndicationsSupported-8be4df61-93ca-11d2
-aa0d-00e098032b8c/data

And this appears to hang on this platform (I attempted it manually from
a terminal). I killed the offending command (with sudo kill <pid>) to
see if the installer would eventually determine things had gone wrong
and quit sensibly. It eventually did, but only after a few more "sudo
kill" operations on various hung processes. I'd assume this is down to
something horribly strange about Acer's UEFI setup which I'll spend
tomorrow googling!

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: ubiquity 2.21.63.4 [modified: lib/partman/automatically_partition/question]
ProcVersionSignature: Ubuntu 4.10.0-28.32~16.04.2-generic 4.10.17
Uname: Linux 4.10.0-28-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.10
Architecture: amd64
CasperVersion: 1.376.2
Date: Wed Oct 18 00:03:23 2017
InstallCmdLine: BOOT_IMAGE=/casper/vmlinuz.efi file=/cdrom/preseed/ubuntu.seed boot=casper quiet splash ---
LiveMediaBuild: Ubuntu 16.04.3 LTS "Xenial Xerus" - Release amd64 (20170801)
ProcEnviron:
 LANGUAGE=en_GB.UTF-8
 PATH=(custom, no user)
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
SourcePackage: grub-installer
UpgradeStatus: No upgrade log present (probably fresh install)

** Affects: grub-installer (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug ubiquity-2.21.63.4 ubuntu xenial

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https://bugs.launchpad.net/bugs/1724406

Title:
  Installation on an Acer Travelmate Spin B1 hangs during grub package

Status in grub-installer package in Ubuntu:
  New

Bug description:
  Attempted installation of Ubuntu 16.04.3 on an Acer Travelmate Spin
  B1. It appears to hang during installation of the grub package (it's
  difficult to tell due to the lack of a storage indicator light on the
  laptop, but after waiting quarter of an hour with no change in the
  process I figured a hang was a safe assumption). Digging into the
  process tree indicated that the grub package was attempting to run:

  cat /sys/firmware/efi/vars/OsIndicationsSupported-8be4df61-93ca-11d2
  -aa0d-00e098032b8c/data

  And this appears to hang on this platform (I attempted it manually
  from a terminal). I killed the offending command (with sudo kill
  <pid>) to see if the installer would eventually determine things had
  gone wrong and quit sensibly. It eventually did, but only after a few
  more "sudo kill" operations on various hung processes. I'd assume this
  is down to something horribly strange about Acer's UEFI setup which
  I'll spend tomorrow googling!

  ProblemType: Bug
  DistroRelease: Ubuntu 16.04
  Package: ubiquity 2.21.63.4 [modified: lib/partman/automatically_partition/question]
  ProcVersionSignature: Ubuntu 4.10.0-28.32~16.04.2-generic 4.10.17
  Uname: Linux 4.10.0-28-generic x86_64
  ApportVersion: 2.20.1-0ubuntu2.10
  Architecture: amd64
  CasperVersion: 1.376.2
  Date: Wed Oct 18 00:03:23 2017
  InstallCmdLine: BOOT_IMAGE=/casper/vmlinuz.efi file=/cdrom/preseed/ubuntu.seed boot=casper quiet splash ---
  LiveMediaBuild: Ubuntu 16.04.3 LTS "Xenial Xerus" - Release amd64 (20170801)
  ProcEnviron:
   LANGUAGE=en_GB.UTF-8
   PATH=(custom, no user)
   LANG=en_GB.UTF-8
   SHELL=/bin/bash
  SourcePackage: grub-installer
  UpgradeStatus: No upgrade log present (probably fresh install)

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