[Bug 1730639] [NEW] ubuntu-bug does not recognize lzh_TW locale

Po-Hsu Lin po-hsu.lin at canonical.com
Tue Nov 7 10:39:04 UTC 2017 

Public bug reported:

While trying to upload the .crash file for bug 1730554, using command:

$ ubuntu-bug /var/crash/_usr_bin_gnome-shell.1000.crash

The tool crashes with unknown locale error:
ERROR: hook /usr/share/apport/general-hooks/generic.py crashed:
Traceback (most recent call last):
  File "/usr/lib/python3/dist-packages/apport/report.py", line 198, in _run_hook
    symb['add_info'](report, ui)
  File "/usr/share/apport/general-hooks/generic.py", line 48, in add_info
    if gtk_like and apport.hookutils.in_session_of_problem(report):
  File "/usr/lib/python3/dist-packages/apport/hookutils.py", line 882, in in_session_of_problem
    orig_ctime = locale.getlocale(locale.LC_TIME)
  File "/usr/lib/python3.5/locale.py", line 577, in getlocale
    return _parse_localename(localename)
  File "/usr/lib/python3.5/locale.py", line 486, in _parse_localename
    raise ValueError('unknown locale: %s' % localename)
ValueError: unknown locale: lzh_TW

ProblemType: Bug
DistroRelease: Ubuntu 17.04
Package: apport 2.20.4-0ubuntu4.5
ProcVersionSignature: Ubuntu 4.10.0-38.42-generic 4.10.17
Uname: Linux 4.10.0-38-generic x86_64
ApportLog:
 ERROR: apport (pid 28299) Tue Nov  7 11:12:04 2017: called for pid 2068, signal 11, core limit 0
 ERROR: apport (pid 28299) Tue Nov  7 11:12:04 2017: executable: /usr/bin/gnome-shell (command line "/usr/bin/gnome-shell")
 ERROR: apport (pid 28299) Tue Nov  7 11:12:05 2017: debug: session gdbus call: (true,)
 
 ERROR: apport (pid 28299) Tue Nov  7 11:13:15 2017: wrote report /var/crash/_usr_bin_gnome-shell.1000.crash
ApportVersion: 2.20.4-0ubuntu4.5
Architecture: amd64
CrashReports:
 600:111:119:0:2017-11-07 18:35:26.974509633 +0800:2017-11-07 18:33:17.310366228 +0800:/var/crash/_usr_bin_gnome-shell.1000.uploaded
 640:1000:119:42648617:2017-11-07 18:35:08.738488435 +0800:2017-11-07 18:35:13.822493362 +0800:/var/crash/_usr_bin_gnome-shell.1000.crash
 640:1000:119:58131:2017-11-07 18:36:03.870557135 +0800:2017-11-07 18:36:03.870557135 +0800:/var/crash/_usr_share_apport_apport-gtk.1000.crash
 644:1000:119:0:2017-11-07 18:35:24.294506287 +0800:2017-11-07 18:35:24.294506287 +0800:/var/crash/_usr_bin_gnome-shell.1000.upload
CurrentDesktop: GNOME
Date: Tue Nov  7 18:36:00 2017
EcryptfsInUse: Yes
InstallationDate: Installed on 2017-07-12 (117 days ago)
InstallationMedia: Ubuntu-GNOME 17.04 "Zesty Zapus" - Release amd64 (20170412)
PackageArchitecture: all
SourcePackage: apport
UpgradeStatus: No upgrade log present (probably fresh install)

** Affects: apport (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug zesty

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https://bugs.launchpad.net/bugs/1730639

Title:
  ubuntu-bug does not recognize lzh_TW locale

Status in apport package in Ubuntu:
  New

Bug description:
  While trying to upload the .crash file for bug 1730554, using command:

  $ ubuntu-bug /var/crash/_usr_bin_gnome-shell.1000.crash

  The tool crashes with unknown locale error:
  ERROR: hook /usr/share/apport/general-hooks/generic.py crashed:
  Traceback (most recent call last):
    File "/usr/lib/python3/dist-packages/apport/report.py", line 198, in _run_hook
      symb['add_info'](report, ui)
    File "/usr/share/apport/general-hooks/generic.py", line 48, in add_info
      if gtk_like and apport.hookutils.in_session_of_problem(report):
    File "/usr/lib/python3/dist-packages/apport/hookutils.py", line 882, in in_session_of_problem
      orig_ctime = locale.getlocale(locale.LC_TIME)
    File "/usr/lib/python3.5/locale.py", line 577, in getlocale
      return _parse_localename(localename)
    File "/usr/lib/python3.5/locale.py", line 486, in _parse_localename
      raise ValueError('unknown locale: %s' % localename)
  ValueError: unknown locale: lzh_TW

  ProblemType: Bug
  DistroRelease: Ubuntu 17.04
  Package: apport 2.20.4-0ubuntu4.5
  ProcVersionSignature: Ubuntu 4.10.0-38.42-generic 4.10.17
  Uname: Linux 4.10.0-38-generic x86_64
  ApportLog:
   ERROR: apport (pid 28299) Tue Nov  7 11:12:04 2017: called for pid 2068, signal 11, core limit 0
   ERROR: apport (pid 28299) Tue Nov  7 11:12:04 2017: executable: /usr/bin/gnome-shell (command line "/usr/bin/gnome-shell")
   ERROR: apport (pid 28299) Tue Nov  7 11:12:05 2017: debug: session gdbus call: (true,)
   
   ERROR: apport (pid 28299) Tue Nov  7 11:13:15 2017: wrote report /var/crash/_usr_bin_gnome-shell.1000.crash
  ApportVersion: 2.20.4-0ubuntu4.5
  Architecture: amd64
  CrashReports:
   600:111:119:0:2017-11-07 18:35:26.974509633 +0800:2017-11-07 18:33:17.310366228 +0800:/var/crash/_usr_bin_gnome-shell.1000.uploaded
   640:1000:119:42648617:2017-11-07 18:35:08.738488435 +0800:2017-11-07 18:35:13.822493362 +0800:/var/crash/_usr_bin_gnome-shell.1000.crash
   640:1000:119:58131:2017-11-07 18:36:03.870557135 +0800:2017-11-07 18:36:03.870557135 +0800:/var/crash/_usr_share_apport_apport-gtk.1000.crash
   644:1000:119:0:2017-11-07 18:35:24.294506287 +0800:2017-11-07 18:35:24.294506287 +0800:/var/crash/_usr_bin_gnome-shell.1000.upload
  CurrentDesktop: GNOME
  Date: Tue Nov  7 18:36:00 2017
  EcryptfsInUse: Yes
  InstallationDate: Installed on 2017-07-12 (117 days ago)
  InstallationMedia: Ubuntu-GNOME 17.04 "Zesty Zapus" - Release amd64 (20170412)
  PackageArchitecture: all
  SourcePackage: apport
  UpgradeStatus: No upgrade log present (probably fresh install)

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