[Bug 1674820] [NEW] TPM_CRB probe fails on ASUS N552V, causes system to freeze while starting

Tue Mar 21 20:53:59 UTC 2017

Public bug reported:

While starting up (arranged by systemd, the problem is in the kernel),
The system attempts to perform some kind of probe, when that happens,
there is 50% chance that the system simply freezes. It always occurs
when these lines pass the screen (and are found on dmesg on a running
instance):

[    8.351515] tpm_crb MSFT0101:00: can't request region for resource [mem 0xfed40080-0xfed40fff]
[    8.351550] tpm_crb: probe of MSFT0101:00 failed with error -16

I have noticed that this particular problem occurred in earlier releases
of the kernel. I have the same problem in any of the following kernels:

4.8.0-36-generic
4.8.0-39-generic
4.8.0-41-generic

It is annoying, as I have to restart the system manually with a change
of failure. Sometimes it takes over five reboots to get passed this
problem. Which indicates that somehow the problem doesn't always lock
the kernel from booting.

I hope you'll find an answer to this problem.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: systemd 229-4ubuntu16
ProcVersionSignature: Ubuntu 4.8.0-41.44~16.04.1-generic 4.8.17
Uname: Linux 4.8.0-41-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.5
Architecture: amd64
Date: Tue Mar 21 21:43:41 2017
EcryptfsInUse: Yes
ExecutablePath: /lib/systemd/systemd
InstallationDate: Installed on 2017-03-01 (19 days ago)
InstallationMedia: Ubuntu 16.04.2 LTS "Xenial Xerus" - Release amd64 (20170215.2)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 004: ID 8087:0a2a Intel Corp. 
 Bus 001 Device 003: ID 046d:c52f Logitech, Inc. Unifying Receiver
 Bus 001 Device 002: ID 13d3:5666 IMC Networks 
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: ASUSTeK COMPUTER INC. N552VW
ProcEnviron:
 TERM=linux
 PATH=(custom, no user)
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.8.0-41-generic.efi.signed root=UUID=68636ac9-2333-44e0-9737-9dc43321bc8a ro quiet splash vt.handoff=7
SourcePackage: systemd
SystemdDelta:
 [EXTENDED]   /etc/systemd/system/display-manager.service → /lib/systemd/system/display-manager.service.d/xdiagnose.conf
 [EXTENDED]   /lib/systemd/system/systemd-timesyncd.service → /lib/systemd/system/systemd-timesyncd.service.d/disable-with-time-daemon.conf
 [EXTENDED]   /lib/systemd/system/rc-local.service → /lib/systemd/system/rc-local.service.d/debian.conf

 3 overridden configuration files found.
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/31/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: N552VW.300
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: N552VW
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: ATN12345678901234567
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrN552VW.300:bd08/31/2016:svnASUSTeKCOMPUTERINC.:pnN552VW:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnN552VW:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: N552VW
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

** Affects: systemd (Ubuntu)
     Importance: Undecided
         Status: New

** Tags: amd64 apport-bug xenial

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https://bugs.launchpad.net/bugs/1674820

Title:
  TPM_CRB probe fails on ASUS N552V, causes system to freeze while
  starting

Status in systemd package in Ubuntu:
  New

Bug description:
  While starting up (arranged by systemd, the problem is in the kernel),
  The system attempts to perform some kind of probe, when that happens,
  there is 50% chance that the system simply freezes. It always occurs
  when these lines pass the screen (and are found on dmesg on a running
  instance):

  [    8.351515] tpm_crb MSFT0101:00: can't request region for resource [mem 0xfed40080-0xfed40fff]
  [    8.351550] tpm_crb: probe of MSFT0101:00 failed with error -16

  I have noticed that this particular problem occurred in earlier
  releases of the kernel. I have the same problem in any of the
  following kernels:

  4.8.0-36-generic
  4.8.0-39-generic
  4.8.0-41-generic

  It is annoying, as I have to restart the system manually with a change
  of failure. Sometimes it takes over five reboots to get passed this
  problem. Which indicates that somehow the problem doesn't always lock
  the kernel from booting.

  I hope you'll find an answer to this problem.

  ProblemType: Bug
  DistroRelease: Ubuntu 16.04
  Package: systemd 229-4ubuntu16
  ProcVersionSignature: Ubuntu 4.8.0-41.44~16.04.1-generic 4.8.17
  Uname: Linux 4.8.0-41-generic x86_64
  ApportVersion: 2.20.1-0ubuntu2.5
  Architecture: amd64
  Date: Tue Mar 21 21:43:41 2017
  EcryptfsInUse: Yes
  ExecutablePath: /lib/systemd/systemd
  InstallationDate: Installed on 2017-03-01 (19 days ago)
  InstallationMedia: Ubuntu 16.04.2 LTS "Xenial Xerus" - Release amd64 (20170215.2)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 004: ID 8087:0a2a Intel Corp. 
   Bus 001 Device 003: ID 046d:c52f Logitech, Inc. Unifying Receiver
   Bus 001 Device 002: ID 13d3:5666 IMC Networks 
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: ASUSTeK COMPUTER INC. N552VW
  ProcEnviron:
   TERM=linux
   PATH=(custom, no user)
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.8.0-41-generic.efi.signed root=UUID=68636ac9-2333-44e0-9737-9dc43321bc8a ro quiet splash vt.handoff=7
  SourcePackage: systemd
  SystemdDelta:
   [EXTENDED]   /etc/systemd/system/display-manager.service → /lib/systemd/system/display-manager.service.d/xdiagnose.conf
   [EXTENDED]   /lib/systemd/system/systemd-timesyncd.service → /lib/systemd/system/systemd-timesyncd.service.d/disable-with-time-daemon.conf
   [EXTENDED]   /lib/systemd/system/rc-local.service → /lib/systemd/system/rc-local.service.d/debian.conf

   3 overridden configuration files found.
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 08/31/2016
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: N552VW.300
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: N552VW
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: ATN12345678901234567
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrN552VW.300:bd08/31/2016:svnASUSTeKCOMPUTERINC.:pnN552VW:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnN552VW:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
  dmi.product.name: N552VW
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.

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