[Bug 1690512] Re: shutdown/restart/suspend freezes laptop on intel graphics
Dave Chiluk
1690512 at bugs.launchpad.net
Thu Jul 13 05:26:48 UTC 2017
Please try the latest hwe stack by. I'm using kabylake + the hwe stack
without issue at the moment.
sudo apt install --install-recommends linux-generic-hwe-16.04 xserver-
xorg-hwe-16.04
More info is available here.
https://wiki.ubuntu.com/Kernel/LTSEnablementStack
I'm also closing the intel-microcode track of this bug as at the moment
this does not appear to be hwe related.
Thank you,
** Changed in: intel-microcode (Ubuntu)
Status: New => Invalid
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https://bugs.launchpad.net/bugs/1690512
Title:
shutdown/restart/suspend freezes laptop on intel graphics
Status in intel-microcode package in Ubuntu:
Invalid
Status in linux package in Ubuntu:
Confirmed
Status in xorg package in Ubuntu:
New
Bug description:
I'm not sure where to report this under, so please bear with me.
Reporting this bug using ubuntu-bug just crashes my system if im using
intel graphics, I had to switch to nvidia graphics just to file this
bug report so the automatically attached log files may not be a good
representation of the problem.
I've attached the syslog and kern.log files below.
PROBLEM:
When using intel graphics:
Whenever I close the laptop lid or restart / shutdown using GUI or
terminal commands, it goes into a black screen with a single "_" at
the top left corner, and hangs. Only long-pressing (hard reset) the
power button would shut down the computer.
However, when I use sudo prime-select nvidia to switch over to nvidia,
everything works fine.log
I have tried many things, and all do not work. I have attached the
logs for /var/log/syslog and /var/log/kern.log below.
Attempts so far:
1)Tried installing new intel drivers from Updated kernel to 4.8 now
missing firmware warnings --> Did not work. Issue persists
2) Tried upgrading kernel from 4.8 to 4.10.15 --> Did not work.
Problem got worse. Instead of the normal login screen, it gives a
terminal login screen and hangs.
3) Tried the fix to nvidia-prime
https://askubuntu.com/a/884506/547039, but both the poweron.sh and
poweroff.sh script hangs my laptop instead.
4) Tried sudo swapoff -a && systemctl poweroff as a workaround, no
avail.
5) Tried changing GRUB_CMDLINE_LINUX_DEFAULT="quiet splash" to
GRUB_CMDLINE_LINUX_DEFAULT="quiet splash acpi=force" Does not work
either.
Additional note:
'sudo lshw -C display' on intel graphics outputs PCI(sysfs) then laptop freezes.
LOG FILES:
/var/log/syslog
https://codeshare.io/5XOPwM
/var/log/kern.log
https://codeshare.io/aJp6nq
specs:
Intel 7700HQ, NVIDIA 1060GTX, kernel 4.8, Ubuntu 16.04
Would really appreciate your help. Thank you!
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: xorg 1:7.7+13ubuntu3
ProcVersionSignature: Ubuntu 4.8.0-51.54~16.04.1-generic 4.8.17
Uname: Linux 4.8.0-51-generic x86_64
NonfreeKernelModules: nvidia_uvm nvidia_drm nvidia_modeset nvidia
.proc.driver.nvidia.gpus.0000.01.00.0: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/gpus/0000:01:00.0'
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.version:
NVRM version: NVIDIA UNIX x86_64 Kernel Module 381.22 Thu May 4 00:55:03 PDT 2017
GCC version: gcc version 5.4.0 20160609 (Ubuntu 5.4.0-6ubuntu1~16.04.4)
.tmp.unity_support_test.0:
ApportVersion: 2.20.1-0ubuntu2.5
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Sat May 13 17:06:20 2017
DistUpgraded: Fresh install
DistroCodename: xenial
DistroVariant: ubuntu
DkmsStatus:
bbswitch, 0.8, 4.4.0-77-generic, x86_64: installed
bbswitch, 0.8, 4.8.0-49-generic, x86_64: installed
bbswitch, 0.8, 4.8.0-51-generic, x86_64: installed
nvidia-381, 381.22, 4.8.0-51-generic, x86_64: installed
EcryptfsInUse: Yes
ExtraDebuggingInterest: Yes
GraphicsCard:
Intel Corporation Device [8086:591b] (rev 04) (prog-if 00 [VGA controller])
Subsystem: CLEVO/KAPOK Computer Device [1558:65a1]
NVIDIA Corporation Device [10de:1c20] (rev a1) (prog-if 00 [VGA controller])
Subsystem: CLEVO/KAPOK Computer Device [1558:65a1]
InstallationDate: Installed on 2017-03-30 (43 days ago)
InstallationMedia: Ubuntu 16.04.2 LTS "Xenial Xerus" - Release amd64 (20170215.2)
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 04f2:b5a7 Chicony Electronics Co., Ltd
Bus 001 Device 003: ID 8087:0a2b Intel Corp.
Bus 001 Device 002: ID 0483:374b STMicroelectronics ST-LINK/V2.1 (Nucleo-F103RB)
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Aftershock P65xHP
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.8.0-51-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash acpi=force vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/06/2017
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1.05.04
dmi.board.asset.tag: Tag 12345
dmi.board.name: P65xHP
dmi.board.vendor: Aftershock
dmi.board.version: Not Applicable
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Aftershock
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1.05.04:bd02/06/2017:svnAftershock:pnP65xHP:pvrNotApplicable:rvnAftershock:rnP65xHP:rvrNotApplicable:cvnAftershock:ct10:cvrN/A:
dmi.product.name: P65xHP
dmi.product.version: Not Applicable
dmi.sys.vendor: Aftershock
version.compiz: compiz 1:0.9.12.2+16.04.20160823-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.70-1~ubuntu16.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 12.0.6-0ubuntu0.16.04.1
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 12.0.6-0ubuntu0.16.04.1
version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A
version.xserver-xorg-core: xserver-xorg-core N/A
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A
xserver.bootTime: Sat May 13 17:04:14 2017
xserver.configfile: /etc/X11/xorg.conf
xserver.errors:
xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.18.4-1ubuntu6.1~16.04.1
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