[Bug 1649960] Re: Apport fails to upload some crash reports

[Brian Murray]

For which .crash files do you notice this happening with?  Its likely
the package has an apport package hook which is trying to use a UI to
ask you questions.

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https://bugs.launchpad.net/bugs/1649960

Title:
  Apport fails to upload some crash reports

Status in Apport:
  New
Status in apport package in Ubuntu:
  New

Bug description:
  For some reason I often find that if I try to report a .crash (which
  the GUI for some reason didn't alert me about) file this will happen
  (this happens with all the Apport tools to report a crash, this just
  so happens to be the apport-cli example):

  *** Send problem report to the developers?

  After the problem report has been sent, please fill out the form in the
  automatically opened web browser.

      What would you like to do? Your options are:
        S: Send report (6.7 MB)
        V: View report
        K: Keep report file for sending later or copying to somewhere else
        I: Cancel and ignore future crashes of this program version
        C: Cancel
      Please choose (S/V/K/I/C): S

      *** Collecting problem information

      The collected information can be sent to the developers to improve the
      application. This might take a few minutes.
      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..........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................

  If you can't see what is happening here, these dots literally just
  kept coming as fast as they possibly could. Literally within about 5
  seconds all these dots were here and my internet usage was still on 0
  in my System Monitor so it wasn't actually doing anything and was just
  going mad. So I am unable to report certain crashes which is rather
  annoying.

  I was forced to ^C which caused this to be outputted:

      Traceback (most recent call last):
        File "/usr/bin/apport-cli", line 370, in <module>
          if not app.run_argv():
        File "/usr/lib/python3/dist-packages/apport/ui.py", line 664, in run_argv
          self.run_crash(self.options.crash_file, False)
        File "/usr/lib/python3/dist-packages/apport/ui.py", line 288, in run_crash
          self.collect_info()
        File "/usr/lib/python3/dist-packages/apport/ui.py", line 1028, in collect_info
          self.ui_pulse_info_collection_progress()
        File "/usr/bin/apport-cli", line 244, in ui_pulse_info_collection_progress
          self.progress.set()
        File "/usr/bin/apport-cli", line 120, in set
          sys.stdout.flush()
      KeyboardInterrupt
      ^CException ignored in: <module 'threading' from '/usr/lib/python3.5/threading.py'>
      Traceback (most recent call last):
        File "/usr/lib/python3.5/threading.py", line 1288, in _shutdown
          t.join()
        File "/usr/lib/python3.5/threading.py", line 1054, in join
          self._wait_for_tstate_lock()
        File "/usr/lib/python3.5/threading.py", line 1070, in _wait_for_tstate_lock
          elif lock.acquire(block, timeout):
      KeyboardInterrupt

  It also fails to create the .upload or the .uploaded files in
  /var/crash. And it should also be noted that the same thing happens
  when selecting the V to view option.

  ProblemType: Bug
  DistroRelease: Ubuntu 16.10
  Package: apport 2.20.3-0ubuntu8
  ProcVersionSignature: Ubuntu 4.8.0-30.32-generic 4.8.6
  Uname: Linux 4.8.0-30-generic x86_64
  ApportVersion: 2.20.3-0ubuntu8
  Architecture: amd64
  CurrentDesktop: GNOME
  Date: Wed Dec 14 17:09:58 2016
  InstallationDate: Installed on 2016-05-15 (213 days ago)
  InstallationMedia: Ubuntu-GNOME 15.10 "Wily Werewolf" - Release amd64 (20151021)
  PackageArchitecture: all
  SourcePackage: apport
  UpgradeStatus: Upgraded to yakkety on 2016-10-19 (55 days ago)

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