[Bug 1663521] Re: hwe-support-status crashed with ImportError in __main__: No module named 'distro_info'

[Brian Murray]

Your dependencies.txt file indicates that you have python3-distro-info
installed.  Could you please try running the following commands in a
terminal and see what happens?

python3 -c 'import distro_info'

Thanks in advance.

** Information type changed from Private to Public

** Changed in: update-manager (Ubuntu)
       Status: New => Incomplete

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https://bugs.launchpad.net/bugs/1663521

Title:
  hwe-support-status crashed with ImportError in __main__: No module
  named 'distro_info'

Status in update-manager package in Ubuntu:
  Incomplete

Bug description:
  Probably caused by uninstalling pip packages

  ProblemType: Crash
  DistroRelease: Ubuntu 17.04
  Package: update-manager-core 1:17.04.1
  ProcVersionSignature: Ubuntu 4.9.0-11.12-generic 4.9.0
  Uname: Linux 4.9.0-11-generic x86_64
  ApportVersion: 2.20.4-0ubuntu2
  Aptdaemon:
   
  Architecture: amd64
  CrashCounter: 1
  CurrentDesktop: Unity
  Date: Fri Feb 10 09:55:03 2017
  ExecutablePath: /usr/bin/hwe-support-status
  GsettingsChanges:
   b'com.ubuntu.update-manager' b'show-details' b'true'
   b'com.ubuntu.update-manager' b'first-run' b'false'
   b'com.ubuntu.update-manager' b'window-width' b'484'
   b'com.ubuntu.update-manager' b'launch-time' b'1486543102'
  HWEreplacements:
   Error: command ['hwe-support-status', '--show-replacements'] failed with exit code 1: Traceback (most recent call last):
     File "/usr/bin/hwe-support-status", line 7, in <module>
       import distro_info
   ImportError: No module named 'distro_info'
  HWEunsupported:
   Error: command ['hwe-support-status', '--show-all-unsupported'] failed with exit code 1: Traceback (most recent call last):
     File "/usr/bin/hwe-support-status", line 7, in <module>
       import distro_info
   ImportError: No module named 'distro_info'
  InstallationDate: Installed on 2015-08-03 (557 days ago)
  InstallationMedia: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
  InterpreterPath: /usr/bin/python3.5
  PackageArchitecture: all
  ProcCmdline: /usr/bin/python3 /usr/bin/hwe-support-status --show-all-unsupported
  PythonArgs: ['/usr/bin/hwe-support-status', '--show-all-unsupported']
  SourcePackage: update-manager
  Title: hwe-support-status crashed with ImportError in __main__: No module named 'distro_info'
  Traceback:
   Traceback (most recent call last):
     File "/usr/bin/hwe-support-status", line 7, in <module>
       import distro_info
   ImportError: No module named 'distro_info'
  UpgradeStatus: Upgraded to zesty on 2016-12-23 (48 days ago)
  UserGroups: adm autopilot cdrom dip docker kvm libvirt libvirtd lpadmin plugdev sambashare sudo vboxusers wireshark

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