[Bug 1400548] Re: can't report ubiquity error, says not an official package

Launchpad Bug Tracker 1400548 at bugs.launchpad.net
Mon May 2 17:44:52 UTC 2016

Status changed to 'Confirmed' because the bug affects multiple users.

** Changed in: apport (Ubuntu)
       Status: New => Confirmed

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  can't report ubiquity error, says not an official package

Status in apport package in Ubuntu:

Bug description:
  Ubiquity crashed on a system when I was attempting an install - in
  this particular case a hardware error caused the system to no longer
  detect the installation target drive.

  I was installing from a USB drive created using the "startup disc
  creator" and 14.04.1 ISO.

  "The problem cannot be reported:

  This is not an official Ubuntu package. Please remove any third party
  package and try again."

  See attached screenshots.

  Steps to reproduce:

  1) Attempt to install Ubuntu
  2) Ubiquity errors (the only way I can think of to reproduce this would be to disconnect the install target, since that's what happened when I saw this message)
  3) Cannot be reported because not official package?

  I'm sure there's a reason it can't report whatever caused the crash.

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