[Bug 1606159] [NEW] Battery not recognized on HP Pavilion Detachable X2 10-N123NF

[Swâmi Petaramesh]

Public bug reported:

After a clean install of xenial on HP Pavilion Detachable X2 10-N123NF,
the battery is not "seen" at all.

It doesn't appear in Ubuntu's "energy" tab.

# acpi
No support for device type: power_supply

However...:

# lshw -class power
USB                       
  *-battery        
       description: Lithium Ion Battery
       product: O02033X
       vendor: 333-42-D7
       physical id: 1
       version: 02/07/2026
       serial: 01794 02/07/2026
       slot: Primary
       capacity: 33060mWh
       configuration: voltage=3.8V
  *-power UNCLAIMED
       description: OEM Define 1
       product: OEM Define 5
       vendor: OEM Define 2
       physical id: 2
       version: OEM Define 6
       serial: OEM Define 3
       capacity: 42mWh

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: acpi-support 0.142
ProcVersionSignature: Ubuntu 4.4.0-31.50-generic 4.4.13
Uname: Linux 4.4.0-31-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
CurrentDesktop: Unity
Date: Mon Jul 25 10:55:19 2016
EcryptfsInUse: Yes
InstallationDate: Installed on 2016-07-22 (3 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
SourcePackage: acpi-support
UpgradeStatus: No upgrade log present (probably fresh install)

** Affects: acpi-support (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug xenial

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https://bugs.launchpad.net/bugs/1606159

Title:
  Battery not recognized on HP Pavilion Detachable X2 10-N123NF

Status in acpi-support package in Ubuntu:
  New

Bug description:
  After a clean install of xenial on HP Pavilion Detachable X2
  10-N123NF, the battery is not "seen" at all.

  It doesn't appear in Ubuntu's "energy" tab.

  # acpi
  No support for device type: power_supply

  However...:

  # lshw -class power
  USB                       
    *-battery        
         description: Lithium Ion Battery
         product: O02033X
         vendor: 333-42-D7
         physical id: 1
         version: 02/07/2026
         serial: 01794 02/07/2026
         slot: Primary
         capacity: 33060mWh
         configuration: voltage=3.8V
    *-power UNCLAIMED
         description: OEM Define 1
         product: OEM Define 5
         vendor: OEM Define 2
         physical id: 2
         version: OEM Define 6
         serial: OEM Define 3
         capacity: 42mWh

  ProblemType: Bug
  DistroRelease: Ubuntu 16.04
  Package: acpi-support 0.142
  ProcVersionSignature: Ubuntu 4.4.0-31.50-generic 4.4.13
  Uname: Linux 4.4.0-31-generic x86_64
  ApportVersion: 2.20.1-0ubuntu2.1
  Architecture: amd64
  CurrentDesktop: Unity
  Date: Mon Jul 25 10:55:19 2016
  EcryptfsInUse: Yes
  InstallationDate: Installed on 2016-07-22 (3 days ago)
  InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64 (20160420.1)
  SourcePackage: acpi-support
  UpgradeStatus: No upgrade log present (probably fresh install)

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