[Bug 1508081] Re: Fails to receive OTA updates

[Victor gonzalez]

Hi all,

I've got 2 customers with this bug trying to update to OTA-9, I provided
them the steps in #18 and the commands with  system-image-cli, the
results were:

Customer 1: received the OTA-9 after steps in #18.

Customer 2: didn't get the OTA-9 after trying #18 steps and system-
image-cli commands. You'll find attached the output screenshots.

** Attachment added: "OTA_fails.zip"
   https://bugs.launchpad.net/canonical-devices-system-image/+bug/1508081/+attachment/4574180/+files/OTA_fails.zip

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https://bugs.launchpad.net/bugs/1508081

Title:
  Fails to receive OTA updates

Status in Canonical System Image:
  In Progress
Status in Ubuntu system image:
  In Progress
Status in system-image package in Ubuntu:
  Confirmed
Status in ubuntu-download-manager package in Ubuntu:
  In Progress
Status in ubuntu-system-settings package in Ubuntu:
  In Progress

Bug description:
  Ubuntu Touch 15.04 (r23) [mako]

  Issue: Phone appears to fail to receive OTA updates. Previously, I jumped from (r15) to (r23) due to missing OTA updates. Currently, I see (r24) appears to be released on 2015 Oct 16.
  Expected behavior: System Settings > System > Updates (or System Settings > About this phone > Check for updates) reveals new image that I can release and download.
  Actual behavior: Checking for updates... > Software is up to date

  See the comment regarding similar issues for large app installs.
  It seems if anything interrupts the transfer or if the connection is somewhat slow the download performance degenerates then times out.

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