[Bug 1541949] Re: Ubuntu freezes when playing multimedia, VLC, totem

[Christopher M. Penalver]

Javier Antonio Nisa Avila, thank you for reporting this and helping make
Ubuntu better. However, your crash reports are manually attached.

Please follow these instructions to have apport report a new bug about your crash that can be dealt with by the automatic retracer. First, execute at a terminal:
cd /var/crash && sudo rm * ; sudo apt-get update && sudo apt-get -y dist-upgrade && sudo service apport start force_start=1

If you are running the Ubuntu Stable Release you might need to enable apport in /etc/default/apport and restart. Now reproduce the crash, then open a terminal, navigate to your /var/crash directory and file your report with:
sudo ubuntu-bug /var/crash/_my_crash_report.crash

where _my_crash_report.crash is the crash you would like to report. By
default, this sends the crash to the Ubuntu Error Tracker
infrastructure, which is different than Launchpad. For more on this,
please see https://wiki.ubuntu.com/ErrorTracker .

However, if after doing this you would still like to have a crash report posted to Launchpad, for example to ease triage and add others to your report, one would need to open the following file via a terminal:
sudo nano /etc/apport/crashdb.conf

and comment out the line:
'problem_types': ['Bug', 'Package'],

by changing it to:
# 'problem_types': ['Bug', 'Package'],

Save, close, and file the crash report via:
sudo ubuntu-bug /var/crash/FILENAME.crash

Where FILENAME is the actual name of the file found in the folder.

However, this report is being closed since the process outlined above
will deal with this issue more efficiently.

Also, please do not attach your crash report manually to this report and
reopen it.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

** Changed in: glibc (Ubuntu)
   Importance: Medium => Undecided

** Changed in: glibc (Ubuntu)
       Status: Confirmed => Invalid

** Attachment removed: "Var Crash Files Javier Nisa.tar.gz"
   https://bugs.launchpad.net/ubuntu/+source/glibc/+bug/1541949/+attachment/4566492/+files/Var%20Crash%20Files%20Javier%20Nisa.tar.gz

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https://bugs.launchpad.net/bugs/1541949

Title:
  Ubuntu freezes when playing multimedia, VLC, totem

Status in glibc package in Ubuntu:
  Invalid

Bug description:
  When playing multimedia, mkv, avi, mp4 files, edit PowerPoint
  transitions or any similarly required to reproduce an image. Randomly,
  it freezes everything and must be reset with a hard reset. mouse,
  screen and everything is frozen and can not do anything.

  ProblemType: Bug
  DistroRelease: Ubuntu 15.10
  Package: linux-image-4.2.0-27-generic 4.2.0-27.32
  ProcVersionSignature: Ubuntu 4.2.0-27.32-generic 4.2.8-ckt1
  Uname: Linux 4.2.0-27-generic x86_64
  ApportVersion: 2.19.1-0ubuntu5
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  nebrit     1545 F.... pulseaudio
  CurrentDesktop: Unity
  Date: Thu Feb  4 18:15:19 2016
  HibernationDevice: RESUME=UUID=d9094006-443f-43e3-9c8d-09537e4c2289
  InstallationDate: Installed on 2016-01-14 (20 days ago)
  InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021)
  MachineType: LENOVO 20D9S00D00
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-27-generic.efi.signed root=UUID=3e293fa3-ec43-4f0a-a925-562901db8088 ro quiet splash vt.handoff=7
  RelatedPackageVersions:
   linux-restricted-modules-4.2.0-27-generic N/A
   linux-backports-modules-4.2.0-27-generic  N/A
   linux-firmware                            1.149.3
  SourcePackage: linux
  UdevLog: Error: [Errno 2] No existe el archivo o el directorio: '/var/log/udev'
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 01/05/2015
  dmi.bios.vendor: LENOVO
  dmi.bios.version: N15ET54W (1.14)
  dmi.board.asset.tag: Not Available
  dmi.board.name: Intel powered classmate PC
  dmi.board.vendor: LENOVO
  dmi.board.version: SDK0G00622 WIN
  dmi.chassis.asset.tag: No Asset Information
  dmi.chassis.type: 10
  dmi.chassis.vendor: LENOVO
  dmi.chassis.version: Not Available
  dmi.modalias: dmi:bvnLENOVO:bvrN15ET54W(1.14):bd01/05/2015:svnLENOVO:pn20D9S00D00:pvrThinkPad11e:rvnLENOVO:rnIntelpoweredclassmatePC:rvrSDK0G00622WIN:cvnLENOVO:ct10:cvrNotAvailable:
  dmi.product.name: 20D9S00D00
  dmi.product.version: ThinkPad 11e
  dmi.sys.vendor: LENOVO

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