[Bug 1567411] [NEW] Problem sending mails with pictures in otrs via Perl SMTP Module

[Stefan Pütz]

Public bug reported:

Hi there,

I've got the following problem:

When I try to answer a ticket in OTRS Ticket system on Ubuntu 16.04
with perl 5.22.1 and there is a picture in the ticket mail (e.g. a
company logo in the mail signature) the answer is not send via mail
because of an error in the perl smtp module. In my opinion it has
something to do with the way the base64 coded picture in the mail is
treated by the smtp perl module. As far as I can see in the included log
file it breaks with an EOF error while sending the picture.

On my productive Ubuntu 14.04 system with perl 5.18.2 this is working
fine, so think there is a bug in the perl smtp module in Ubuntu 16.04.

I've additional information is needed I will do my best to provide it.

Greetings.

** Affects: libnet-smtp-ssl-perl (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: 16.04 ubuntu

** Attachment added: "Bug in Perl SMTP module"
   https://bugs.launchpad.net/bugs/1567411/+attachment/4627497/+files/Error_SMTP.txt

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https://bugs.launchpad.net/bugs/1567411

Title:
  Problem sending mails with pictures in otrs via Perl SMTP Module

Status in libnet-smtp-ssl-perl package in Ubuntu:
  New

Bug description:
  Hi there,

  I've got the following problem:

  When I try to answer a ticket in OTRS Ticket system on Ubuntu 16.04
  with perl 5.22.1 and there is a picture in the ticket mail (e.g. a
  company logo in the mail signature) the answer is not send via mail
  because of an error in the perl smtp module. In my opinion it has
  something to do with the way the base64 coded picture in the mail is
  treated by the smtp perl module. As far as I can see in the included
  log file it breaks with an EOF error while sending the picture.

  On my productive Ubuntu 14.04 system with perl 5.18.2 this is working
  fine, so think there is a bug in the perl smtp module in Ubuntu 16.04.

  I've additional information is needed I will do my best to provide it.

  Greetings.

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