[Bug 1446056] [NEW] eSATA and Thunderbolt external HDD can't be mounted automatically

Po-Hsu Lin po-hsu.lin at canonical.com
Mon Apr 20 06:31:47 UTC 2015


Public bug reported:

I'm not sure if this is the right package to open a bug with.

When you connect an external HDD to the eSATA port or the Thunderbolt port, it will be detected, but won't be mounted automatically.
An icon will appear on the panel, you will need to click on it to mount it.

This happens on 12.04, 14.04 and 15.04, but Firewire and USB HDDs are
not affected at all.

This is a log from a Dell M3800, running "udisksctl mount" on 15.04, with a Thunderbolt HDD connected:
u at u-Dell-Precision-M3800:~$ udisksctl monitor
Monitoring the udisks daemon. Press Ctrl+C to exit.
14:27:18.221: The udisks-daemon is running (name-owner :1.48).
14:27:36.883: Added /org/freedesktop/UDisks2/drives/ST3000DM001_1ER166_W5017BWZ
  org.freedesktop.UDisks2.Drive:
    CanPowerOff:                false
    Configuration:              {}
    ConnectionBus:
    Ejectable:                  false
    Id:                         ST3000DM001-1ER166-W5017BWZ
    Media:
    MediaAvailable:             true
    MediaChangeDetected:        true
    MediaCompatibility:
    MediaRemovable:             false
    Model:                      ST3000DM001-1ER166
    Optical:                    false
    OpticalBlank:               false
    OpticalNumAudioTracks:      0
    OpticalNumDataTracks:       0
    OpticalNumSessions:         0
    OpticalNumTracks:           0
    Removable:                  false
    Revision:                   CC45
    RotationRate:               7200
    Seat:                       seat0
    Serial:                     W5017BWZ
    SiblingId:
    Size:                       3000592982016
    SortKey:                    01hotplug/1429511256882319
    TimeDetected:               1429511256882319
    TimeMediaDetected:          1429511256882319
    Vendor:
    WWN:                        0x11560601858623950848x
  org.freedesktop.UDisks2.Drive.Ata:
    AamEnabled:                                 false
    AamSupported:                               false
    AamVendorRecommendedValue:                  0
    ApmEnabled:                                 true
    ApmSupported:                               true
    PmEnabled:                                  true
    PmSupported:                                true
    SecurityEnhancedEraseUnitMinutes:           308
    SecurityEraseUnitMinutes:                   308
    SecurityFrozen:                             false
    SmartEnabled:                               true
    SmartFailing:                               false
    SmartNumAttributesFailedInThePast:          -1
    SmartNumAttributesFailing:                  -1
    SmartNumBadSectors:                         1
    SmartPowerOnSeconds:                        0
    SmartSelftestPercentRemaining:              -1
    SmartSelftestStatus:
    SmartSupported:                             true
    SmartTemperature:                           0.0
    SmartUpdated:                               0
    WriteCacheEnabled:                          true
    WriteCacheSupported:                        true
14:27:36.884: Added /org/freedesktop/UDisks2/block_devices/sdc
  org.freedesktop.UDisks2.Block:
    Configuration:              []
    CryptoBackingDevice:        '/'
    Device:                     /dev/sdc
    DeviceNumber:               2080
    Drive:                      '/org/freedesktop/UDisks2/drives/ST3000DM001_1ER166_W5017BWZ'
    HintAuto:                   false
    HintIconName:
    HintIgnore:                 false
    HintName:
    HintPartitionable:          true
    HintSymbolicIconName:
    HintSystem:                 true
    Id:                         by-id-ata-ST3000DM001-1ER166_W5017BWZ
    IdLabel:
    IdType:
    IdUUID:
    IdUsage:
    IdVersion:
    MDRaid:                     '/'
    MDRaidMember:               '/'
    PreferredDevice:            /dev/sdc
    ReadOnly:                   false
    Size:                       3000592982016
    Symlinks:                   /dev/disk/by-id/ata-ST3000DM001-1ER166_W5017BWZ
                                /dev/disk/by-id/wwn-0x11560601858623950848x
  org.freedesktop.UDisks2.PartitionTable:
    Type:               dos
14:27:37.063: Added /org/freedesktop/UDisks2/block_devices/sdc1
  org.freedesktop.UDisks2.Block:
    Configuration:              []
    CryptoBackingDevice:        '/'
    Device:                     /dev/sdc1
    DeviceNumber:               2081
    Drive:                      '/org/freedesktop/UDisks2/drives/ST3000DM001_1ER166_W5017BWZ'
    HintAuto:                   false
    HintIconName:
    HintIgnore:                 false
    HintName:
    HintPartitionable:          true
    HintSymbolicIconName:
    HintSystem:                 true
    Id:                         by-id-ata-ST3000DM001-1ER166_W5017BWZ-part1
    IdLabel:                    CertTB
    IdType:                     ext4
    IdUUID:                     a826752a-68f5-4935-bd08-8ab96ee5a86d
    IdUsage:                    filesystem
    IdVersion:                  1.0
    MDRaid:                     '/'
    MDRaidMember:               '/'
    PreferredDevice:            /dev/sdc1
    ReadOnly:                   false
    Size:                       1000000000000
    Symlinks:                   /dev/disk/by-id/ata-ST3000DM001-1ER166_W5017BWZ-part1
                                /dev/disk/by-id/wwn-0x11560601858623950848x-part1
                                /dev/disk/by-label/CertTB
                                /dev/disk/by-uuid/a826752a-68f5-4935-bd08-8ab96ee5a86d
  org.freedesktop.UDisks2.Filesystem:
    MountPoints:
  org.freedesktop.UDisks2.Partition:
    Flags:              0
    IsContained:        false
    IsContainer:        false
    Name:
    Number:             1
    Offset:             1048576
    Size:               1000000000000
    Table:              '/org/freedesktop/UDisks2/block_devices/sdc'
    Type:               0x83
    UUID:               479d416b-01
14:27:37.090: /org/freedesktop/UDisks2/drives/ST3000DM001_1ER166_W5017BWZ: org.freedesktop.UDisks2.Drive.Ata: Properties Changed
  SmartSelftestPercentRemaining:                0
  SmartSelftestStatus:                          success
  SmartNumBadSectors:                           0
  SmartNumAttributesFailedInThePast:            0
  SmartNumAttributesFailing:                    0
  SmartPowerOnSeconds:                          1245600
  SmartTemperature:                             299.15000000000003
  SmartUpdated:                                 1429511257

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: udisks 1.0.5-1
ProcVersionSignature: Ubuntu 3.16.0-34.47~14.04.1-generic 3.16.7-ckt8
Uname: Linux 3.16.0-34-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.14.1-0ubuntu3.10
Architecture: amd64
CurrentDesktop: Unity
Date: Mon Apr 20 02:20:47 2015
InstallationDate: Installed on 2015-04-17 (3 days ago)
InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
MachineType: Dell Inc. Precision M4800
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-34-generic root=UUID=0dbbcfcd-7096-4014-bfc4-713f9d14e6bb ro quiet splash vt.handoff=7
SourcePackage: udisks
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/02/2014
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A08
dmi.board.name: 0DVW67
dmi.board.vendor: Dell Inc.
dmi.board.version: X02
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA08:bd05/02/2014:svnDellInc.:pnPrecisionM4800:pvr01:rvnDellInc.:rn0DVW67:rvrX02:cvnDellInc.:ct9:cvr:
dmi.product.name: Precision M4800
dmi.product.version: 01
dmi.sys.vendor: Dell Inc.

** Affects: udisks (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug trusty

-- 
You received this bug notification because you are a member of Ubuntu
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https://bugs.launchpad.net/bugs/1446056

Title:
  eSATA and Thunderbolt external HDD can't be mounted automatically

Status in udisks package in Ubuntu:
  New

Bug description:
  I'm not sure if this is the right package to open a bug with.

  When you connect an external HDD to the eSATA port or the Thunderbolt port, it will be detected, but won't be mounted automatically.
  An icon will appear on the panel, you will need to click on it to mount it.

  This happens on 12.04, 14.04 and 15.04, but Firewire and USB HDDs are
  not affected at all.

  This is a log from a Dell M3800, running "udisksctl mount" on 15.04, with a Thunderbolt HDD connected:
  u at u-Dell-Precision-M3800:~$ udisksctl monitor
  Monitoring the udisks daemon. Press Ctrl+C to exit.
  14:27:18.221: The udisks-daemon is running (name-owner :1.48).
  14:27:36.883: Added /org/freedesktop/UDisks2/drives/ST3000DM001_1ER166_W5017BWZ
    org.freedesktop.UDisks2.Drive:
      CanPowerOff:                false
      Configuration:              {}
      ConnectionBus:
      Ejectable:                  false
      Id:                         ST3000DM001-1ER166-W5017BWZ
      Media:
      MediaAvailable:             true
      MediaChangeDetected:        true
      MediaCompatibility:
      MediaRemovable:             false
      Model:                      ST3000DM001-1ER166
      Optical:                    false
      OpticalBlank:               false
      OpticalNumAudioTracks:      0
      OpticalNumDataTracks:       0
      OpticalNumSessions:         0
      OpticalNumTracks:           0
      Removable:                  false
      Revision:                   CC45
      RotationRate:               7200
      Seat:                       seat0
      Serial:                     W5017BWZ
      SiblingId:
      Size:                       3000592982016
      SortKey:                    01hotplug/1429511256882319
      TimeDetected:               1429511256882319
      TimeMediaDetected:          1429511256882319
      Vendor:
      WWN:                        0x11560601858623950848x
    org.freedesktop.UDisks2.Drive.Ata:
      AamEnabled:                                 false
      AamSupported:                               false
      AamVendorRecommendedValue:                  0
      ApmEnabled:                                 true
      ApmSupported:                               true
      PmEnabled:                                  true
      PmSupported:                                true
      SecurityEnhancedEraseUnitMinutes:           308
      SecurityEraseUnitMinutes:                   308
      SecurityFrozen:                             false
      SmartEnabled:                               true
      SmartFailing:                               false
      SmartNumAttributesFailedInThePast:          -1
      SmartNumAttributesFailing:                  -1
      SmartNumBadSectors:                         1
      SmartPowerOnSeconds:                        0
      SmartSelftestPercentRemaining:              -1
      SmartSelftestStatus:
      SmartSupported:                             true
      SmartTemperature:                           0.0
      SmartUpdated:                               0
      WriteCacheEnabled:                          true
      WriteCacheSupported:                        true
  14:27:36.884: Added /org/freedesktop/UDisks2/block_devices/sdc
    org.freedesktop.UDisks2.Block:
      Configuration:              []
      CryptoBackingDevice:        '/'
      Device:                     /dev/sdc
      DeviceNumber:               2080
      Drive:                      '/org/freedesktop/UDisks2/drives/ST3000DM001_1ER166_W5017BWZ'
      HintAuto:                   false
      HintIconName:
      HintIgnore:                 false
      HintName:
      HintPartitionable:          true
      HintSymbolicIconName:
      HintSystem:                 true
      Id:                         by-id-ata-ST3000DM001-1ER166_W5017BWZ
      IdLabel:
      IdType:
      IdUUID:
      IdUsage:
      IdVersion:
      MDRaid:                     '/'
      MDRaidMember:               '/'
      PreferredDevice:            /dev/sdc
      ReadOnly:                   false
      Size:                       3000592982016
      Symlinks:                   /dev/disk/by-id/ata-ST3000DM001-1ER166_W5017BWZ
                                  /dev/disk/by-id/wwn-0x11560601858623950848x
    org.freedesktop.UDisks2.PartitionTable:
      Type:               dos
  14:27:37.063: Added /org/freedesktop/UDisks2/block_devices/sdc1
    org.freedesktop.UDisks2.Block:
      Configuration:              []
      CryptoBackingDevice:        '/'
      Device:                     /dev/sdc1
      DeviceNumber:               2081
      Drive:                      '/org/freedesktop/UDisks2/drives/ST3000DM001_1ER166_W5017BWZ'
      HintAuto:                   false
      HintIconName:
      HintIgnore:                 false
      HintName:
      HintPartitionable:          true
      HintSymbolicIconName:
      HintSystem:                 true
      Id:                         by-id-ata-ST3000DM001-1ER166_W5017BWZ-part1
      IdLabel:                    CertTB
      IdType:                     ext4
      IdUUID:                     a826752a-68f5-4935-bd08-8ab96ee5a86d
      IdUsage:                    filesystem
      IdVersion:                  1.0
      MDRaid:                     '/'
      MDRaidMember:               '/'
      PreferredDevice:            /dev/sdc1
      ReadOnly:                   false
      Size:                       1000000000000
      Symlinks:                   /dev/disk/by-id/ata-ST3000DM001-1ER166_W5017BWZ-part1
                                  /dev/disk/by-id/wwn-0x11560601858623950848x-part1
                                  /dev/disk/by-label/CertTB
                                  /dev/disk/by-uuid/a826752a-68f5-4935-bd08-8ab96ee5a86d
    org.freedesktop.UDisks2.Filesystem:
      MountPoints:
    org.freedesktop.UDisks2.Partition:
      Flags:              0
      IsContained:        false
      IsContainer:        false
      Name:
      Number:             1
      Offset:             1048576
      Size:               1000000000000
      Table:              '/org/freedesktop/UDisks2/block_devices/sdc'
      Type:               0x83
      UUID:               479d416b-01
  14:27:37.090: /org/freedesktop/UDisks2/drives/ST3000DM001_1ER166_W5017BWZ: org.freedesktop.UDisks2.Drive.Ata: Properties Changed
    SmartSelftestPercentRemaining:                0
    SmartSelftestStatus:                          success
    SmartNumBadSectors:                           0
    SmartNumAttributesFailedInThePast:            0
    SmartNumAttributesFailing:                    0
    SmartPowerOnSeconds:                          1245600
    SmartTemperature:                             299.15000000000003
    SmartUpdated:                                 1429511257

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: udisks 1.0.5-1
  ProcVersionSignature: Ubuntu 3.16.0-34.47~14.04.1-generic 3.16.7-ckt8
  Uname: Linux 3.16.0-34-generic x86_64
  NonfreeKernelModules: wl
  ApportVersion: 2.14.1-0ubuntu3.10
  Architecture: amd64
  CurrentDesktop: Unity
  Date: Mon Apr 20 02:20:47 2015
  InstallationDate: Installed on 2015-04-17 (3 days ago)
  InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
  MachineType: Dell Inc. Precision M4800
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-34-generic root=UUID=0dbbcfcd-7096-4014-bfc4-713f9d14e6bb ro quiet splash vt.handoff=7
  SourcePackage: udisks
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 05/02/2014
  dmi.bios.vendor: Dell Inc.
  dmi.bios.version: A08
  dmi.board.name: 0DVW67
  dmi.board.vendor: Dell Inc.
  dmi.board.version: X02
  dmi.chassis.type: 9
  dmi.chassis.vendor: Dell Inc.
  dmi.modalias: dmi:bvnDellInc.:bvrA08:bd05/02/2014:svnDellInc.:pnPrecisionM4800:pvr01:rvnDellInc.:rn0DVW67:rvrX02:cvnDellInc.:ct9:cvr:
  dmi.product.name: Precision M4800
  dmi.product.version: 01
  dmi.sys.vendor: Dell Inc.

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