[Bug 1349533] Re: unable to mount large ntfs usb drive

[Daniel Letzeisen]

It is probably the "fast shutdown" feature of windows 8.
http://www.intowindows.com/enabledisable-fast-startup-in-windows-8/

** Changed in: ntfs-3g (Ubuntu)
       Status: New => Incomplete

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Title:
  unable to mount large ntfs usb drive

Status in NTFS-3G:
  New
Status in “ntfs-3g” package in Ubuntu:
  Incomplete

Bug description:
  Ubuntu release: 14.04 LTS
  Package version: ntfs-3g 1:2013.1.13AR.1-2ubuntu2
  I expected my 2Tb external hard drive to mount just like my other two 1Tb external drives, but it didn't.
  Instead, the drive icon appeared in the task bar, from which I could only select 'Open', not 'Unmount'. Trying to open it, nothing happened at all.
  Merged lshal.txt, devices.txt, dmesg.txt and udev.log into the attached file. The device that won't mount is /dev/sdb4, labeled DATA_4
  ck-list-sessions : doesn't seem to produce any output
  id haldaemon results in: id: haldaemon: unknown user
  uname -a results in: 3.13.0-32-generic #57-Ubuntu SMP Tue Jul 15 03:51:08 UTC 2014 x86_64 x86_64 x86_64 GNU/Linux
  Tried to get 'hal debug output' but the hal process wasn't found.
  fdisk -l results in the following error:

  Error mounting /dev/sdb4 at /media/jote/DATA_4: Command-line `mount -t "ntfs" -o "uhelper=udisks2,nodev,nosuid,uid=1000,gid=1000,dmask=0077,fmask=0177" "/dev/sdb4" "/media/jote/DATA_4"' exited with non-zero exit status 13: Error reading bootsector: Input/output error
  Failed to mount '/dev/sdb4': Input/output error
  NTFS is either inconsistent, or there is a hardware fault, or it's a
  SoftRAID/FakeRAID hardware. In the first case run chkdsk /f on Windows
  then reboot into Windows twice. The usage of the /f parameter is very
  important! If the device is a SoftRAID/FakeRAID then first activate
  it and mount a different device under the /dev/mapper/ directory, (e.g.
  /dev/mapper/nvidia_eahaabcc1). Please see the 'dmraid' documentation
  for more details. 

  I tried "ntfs-3g" instead of "ntfs": same error.
  I ran chkdsk /f in Windows and rebooted twice: still no result.

  Before reporting this as a  bug I submitted the issue to AskUbuntu at
  http://askubuntu.com/questions/502578/unable-to-mount-large-ntfs-drive
  (This information is most likely not useful to you)

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: ntfs-3g 1:2013.1.13AR.1-2ubuntu2
  ProcVersionSignature: Ubuntu 3.13.0-32.57-generic 3.13.11.4
  Uname: Linux 3.13.0-32-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.2
  Architecture: amd64
  CurrentDesktop: Unity
  Date: Mon Jul 28 19:25:49 2014
  InstallationDate: Installed on 2014-07-25 (3 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  SourcePackage: ntfs-3g
  UpgradeStatus: No upgrade log present (probably fresh install)

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