[Bug 1338174] [NEW] Update manager unavailable to second user in multiple user scenario

Ray DeCampo ray at decampo.org
Sat Jul 5 23:55:08 UTC 2014 

Public bug reported:

Describe what happened:

I have a system with two users (bob and alice) granted administrator
privileges.  Both users are typically logged in, using 'switch user' to
change between them.  The update manager will indicate to user bob that
updates are available, but bob ignores the dialog.  When alice switches
to her desktop, there is an active app on the unity bar for 'Software
Updater'.  The shortcut is not responsive to clicking or middle-
clicking.  Running 'update-manager' from the command line has no effect
as well.

What you expect:

The 'Software Updater' app should be responsive for alice allowing her
to install the updates.


$ lsb_release -rd
Description:	Ubuntu 14.04 LTS
Release:	14.04
$ apt-cache policy update-manager
update-manager:
  Installed: 1:0.196.12
  Candidate: 1:0.196.12
  Version table:
 *** 1:0.196.12 0
        500 http://us.archive.ubuntu.com/ubuntu/ trusty-updates/main amd64 Packages
        100 /var/lib/dpkg/status
     1:0.196.11 0
        500 http://us.archive.ubuntu.com/ubuntu/ trusty/main amd64 Packages


ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: update-manager 1:0.196.12
ProcVersionSignature: Ubuntu 3.13.0-30.54-generic 3.13.11.2
Uname: Linux 3.13.0-30-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.2
Aptdaemon:

Architecture: amd64
CurrentDesktop: Unity
Date: Sat Jul  5 19:52:25 2014
DpkgHistoryLog.txt:

DpkgTerminalLog.txt:

ExecutablePath: /usr/bin/update-manager
GsettingsChanges:
 b'com.ubuntu.update-manager' b'show-details' b'true'
 b'com.ubuntu.update-manager' b'window-height' b'582'
 b'com.ubuntu.update-manager' b'first-run' b'false'
 b'com.ubuntu.update-manager' b'window-width' b'444'
 b'com.ubuntu.update-manager' b'launch-time' b'1404592982'
InstallationDate: Installed on 2014-05-25 (41 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
InterpreterPath: /usr/bin/python3.4
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=en_US
 PATH=(custom, user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: update-manager
UpgradeStatus: No upgrade log present (probably fresh install)

** Affects: update-manager (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug trusty

** Attachment added: "Unity bar when in a bad state"
   https://bugs.launchpad.net/bugs/1338174/+attachment/4146344/+files/Screenshot%20from%202014-07-05%2016%3A50%3A01.png

** Description changed:

- Placeholder since launchpad crashed last time
+ Describe what happened:
+ 
+ I have a system with two users (bob and alice) granted administrator
+ privileges.  Both users are typically logged in, using 'switch user' to
+ change between them.  The update manager will indicate to user bob that
+ updates are available, but bob ignores the dialog.  When alice switches
+ to her desktop, there is an active app on the unity bar for 'Software
+ Updater'.  The shortcut is not responsive to clicking or middle-
+ clicking.  Running 'update-manager' from the command line has no effect
+ as well.
+ 
+ What you expect:
+ 
+ The 'Software Updater' app should be responsive for alice allowing her
+ to install the updates.
+ 
+ 
+ $ lsb_release -rd
+ Description:	Ubuntu 14.04 LTS
+ Release:	14.04
+ $ apt-cache policy update-manager
+ update-manager:
+   Installed: 1:0.196.12
+   Candidate: 1:0.196.12
+   Version table:
+  *** 1:0.196.12 0
+         500 http://us.archive.ubuntu.com/ubuntu/ trusty-updates/main amd64 Packages
+         100 /var/lib/dpkg/status
+      1:0.196.11 0
+         500 http://us.archive.ubuntu.com/ubuntu/ trusty/main amd64 Packages
+ 
  
  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: update-manager 1:0.196.12
  ProcVersionSignature: Ubuntu 3.13.0-30.54-generic 3.13.11.2
  Uname: Linux 3.13.0-30-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.2
  Aptdaemon:
-  
+ 
  Architecture: amd64
  CurrentDesktop: Unity
  Date: Sat Jul  5 19:52:25 2014
  DpkgHistoryLog.txt:
-  
+ 
  DpkgTerminalLog.txt:
-  
+ 
  ExecutablePath: /usr/bin/update-manager
  GsettingsChanges:
-  b'com.ubuntu.update-manager' b'show-details' b'true'
-  b'com.ubuntu.update-manager' b'window-height' b'582'
-  b'com.ubuntu.update-manager' b'first-run' b'false'
-  b'com.ubuntu.update-manager' b'window-width' b'444'
-  b'com.ubuntu.update-manager' b'launch-time' b'1404592982'
+  b'com.ubuntu.update-manager' b'show-details' b'true'
+  b'com.ubuntu.update-manager' b'window-height' b'582'
+  b'com.ubuntu.update-manager' b'first-run' b'false'
+  b'com.ubuntu.update-manager' b'window-width' b'444'
+  b'com.ubuntu.update-manager' b'launch-time' b'1404592982'
  InstallationDate: Installed on 2014-05-25 (41 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  InterpreterPath: /usr/bin/python3.4
  PackageArchitecture: all
  ProcEnviron:
-  LANGUAGE=en_US
-  PATH=(custom, user)
-  XDG_RUNTIME_DIR=<set>
-  LANG=en_US.UTF-8
-  SHELL=/bin/bash
+  LANGUAGE=en_US
+  PATH=(custom, user)
+  XDG_RUNTIME_DIR=<set>
+  LANG=en_US.UTF-8
+  SHELL=/bin/bash
  SourcePackage: update-manager
  UpgradeStatus: No upgrade log present (probably fresh install)

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https://bugs.launchpad.net/bugs/1338174

Title:
  Update manager unavailable to second user in multiple user scenario

Status in “update-manager” package in Ubuntu:
  New

Bug description:
  Describe what happened:

  I have a system with two users (bob and alice) granted administrator
  privileges.  Both users are typically logged in, using 'switch user'
  to change between them.  The update manager will indicate to user bob
  that updates are available, but bob ignores the dialog.  When alice
  switches to her desktop, there is an active app on the unity bar for
  'Software Updater'.  The shortcut is not responsive to clicking or
  middle-clicking.  Running 'update-manager' from the command line has
  no effect as well.

  What you expect:

  The 'Software Updater' app should be responsive for alice allowing her
  to install the updates.

  
  $ lsb_release -rd
  Description:	Ubuntu 14.04 LTS
  Release:	14.04
  $ apt-cache policy update-manager
  update-manager:
    Installed: 1:0.196.12
    Candidate: 1:0.196.12
    Version table:
   *** 1:0.196.12 0
          500 http://us.archive.ubuntu.com/ubuntu/ trusty-updates/main amd64 Packages
          100 /var/lib/dpkg/status
       1:0.196.11 0
          500 http://us.archive.ubuntu.com/ubuntu/ trusty/main amd64 Packages

  
  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: update-manager 1:0.196.12
  ProcVersionSignature: Ubuntu 3.13.0-30.54-generic 3.13.11.2
  Uname: Linux 3.13.0-30-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.2
  Aptdaemon:

  Architecture: amd64
  CurrentDesktop: Unity
  Date: Sat Jul  5 19:52:25 2014
  DpkgHistoryLog.txt:

  DpkgTerminalLog.txt:

  ExecutablePath: /usr/bin/update-manager
  GsettingsChanges:
   b'com.ubuntu.update-manager' b'show-details' b'true'
   b'com.ubuntu.update-manager' b'window-height' b'582'
   b'com.ubuntu.update-manager' b'first-run' b'false'
   b'com.ubuntu.update-manager' b'window-width' b'444'
   b'com.ubuntu.update-manager' b'launch-time' b'1404592982'
  InstallationDate: Installed on 2014-05-25 (41 days ago)
  InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
  InterpreterPath: /usr/bin/python3.4
  PackageArchitecture: all
  ProcEnviron:
   LANGUAGE=en_US
   PATH=(custom, user)
   XDG_RUNTIME_DIR=<set>
   LANG=en_US.UTF-8
   SHELL=/bin/bash
  SourcePackage: update-manager
  UpgradeStatus: No upgrade log present (probably fresh install)

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