[Bug 1398334] Re: "Software updater" incon is displayed in the left hand menu when new updates are available but I can not click on it

Janno janno at ut.ee
Tue Dec 2 10:07:43 UTC 2014 

** Description changed:

  I am not a 100% sure if this is a problem caused by the "update-manager" package or "update-notifier"  or unity.
  If needed I can reproduce this the next time there are updates available and report it to some other package or enhance this report. I have also used cli for some years so let me know if I can do anything else.
  
  I have also seen that there are several "popular bug reports" that look similar but I am going to go by the guideline that duplicate reports are not a bad thing and the developer knows better if it is a duplicate or not.
  I have had this bug for a while.
  
  I have checked and these are things that do not let me see the update manager window itself:
  * Click
  * Double click
  * Alt+tab (I can see the icon in the list)
  * I do not have second monitor attached. I have had it configured at some point in the past
  * It is not on any of the other workspaces
  
  I can also see the process in pstree output:
-   |   |   |   |-update-manager,16121 /usr/bin/update-manager --no-update --no-focus-on-map
-   |   |   |   |   |-{update-manager},16128
-   |   |   |   |   `-{update-manager},16129
+   |   |   |   |-update-manager,16121 /usr/bin/update-manager --no-update --no-focus-on-map
+   |   |   |   |   |-{update-manager},16128
+   |   |   |   |   `-{update-manager},16129
  
  This might also be of interest:
  $> xwininfo -name 'Software Updater'
  
  xwininfo: Window id: 0x4e00008 "Software Updater"
  
-   Absolute upper-left X:  610
-   Absolute upper-left Y:  302
-   Relative upper-left X:  610
-   Relative upper-left Y:  302
-   Width: 444
-   Height: 319
-   Depth: 24
-   Visual: 0x21
-   Visual Class: TrueColor
-   Border width: 0
-   Class: InputOutput
-   Colormap: 0x20 (installed)
-   Bit Gravity State: NorthWestGravity
-   Window Gravity State: NorthWestGravity
-   Backing Store State: NotUseful
-   Save Under State: no
-   Map State: IsUnMapped
-   Override Redirect State: no
-   Corners:  +610+302  -546+302  -546-279  +610-279
-   -geometry 444x319+610+302
+   Absolute upper-left X:  610
+   Absolute upper-left Y:  302
+   Relative upper-left X:  610
+   Relative upper-left Y:  302
+   Width: 444
+   Height: 319
+   Depth: 24
+   Visual: 0x21
+   Visual Class: TrueColor
+   Border width: 0
+   Class: InputOutput
+   Colormap: 0x20 (installed)
+   Bit Gravity State: NorthWestGravity
+   Window Gravity State: NorthWestGravity
+   Backing Store State: NotUseful
+   Save Under State: no
+   Map State: IsUnMapped
+   Override Redirect State: no
+   Corners:  +610+302  -546+302  -546-279  +610-279
+   -geometry 444x319+610+302
  
  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: update-manager 1:0.196.12
  ProcVersionSignature: Ubuntu 3.13.0-40.69-generic 3.13.11.10
  Uname: Linux 3.13.0-40-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.5
  Aptdaemon:
-  
+ 
  Architecture: amd64
  CurrentDesktop: Unity
  Date: Tue Dec  2 09:44:35 2014
  DpkgHistoryLog.txt:
-  
+ 
  DpkgTerminalLog.txt:
-  
+ 
  ExecutablePath: /usr/bin/update-manager
  GsettingsChanges:
-  b'com.ubuntu.update-manager' b'show-details' b'true'
-  b'com.ubuntu.update-manager' b'window-height' b'876'
-  b'com.ubuntu.update-manager' b'first-run' b'false'
-  b'com.ubuntu.update-manager' b'window-width' b'1535'
-  b'com.ubuntu.update-manager' b'launch-time' b'1417510549'
+  b'com.ubuntu.update-manager' b'show-details' b'true'
+  b'com.ubuntu.update-manager' b'window-height' b'876'
+  b'com.ubuntu.update-manager' b'first-run' b'false'
+  b'com.ubuntu.update-manager' b'window-width' b'1535'
+  b'com.ubuntu.update-manager' b'launch-time' b'1417510549'
  InstallationDate: Installed on 2013-01-03 (698 days ago)
  InstallationMedia: Ubuntu 12.04.1 LTS "Precise Pangolin" - Release amd64 (20120823.1)
  InterpreterPath: /usr/bin/python3.4
  PackageArchitecture: all
  SourcePackage: update-manager
  UpgradeStatus: Upgraded to trusty on 2014-08-07 (116 days ago)
+ 
+ Running `sudo apt-get update` does not solve the problem. I can also
+ open "software centre" and install software from cli.
+ 
+ I tried to start update-manager from cli without closeing anything but
+ this also does not help. It also doesn't give any output.

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https://bugs.launchpad.net/bugs/1398334

Title:
  "Software updater" incon is displayed in the left hand menu when new
  updates are available but I can not click on it

Status in update-manager package in Ubuntu:
  New

Bug description:
  I am not a 100% sure if this is a problem caused by the "update-manager" package or "update-notifier"  or unity.
  If needed I can reproduce this the next time there are updates available and report it to some other package or enhance this report. I have also used cli for some years so let me know if I can do anything else.

  I have also seen that there are several "popular bug reports" that look similar but I am going to go by the guideline that duplicate reports are not a bad thing and the developer knows better if it is a duplicate or not.
  I have had this bug for a while.

  I have checked and these are things that do not let me see the update manager window itself:
  * Click
  * Double click
  * Alt+tab (I can see the icon in the list)
  * I do not have second monitor attached. I have had it configured at some point in the past
  * It is not on any of the other workspaces

  I can also see the process in pstree output:
    |   |   |   |-update-manager,16121 /usr/bin/update-manager --no-update --no-focus-on-map
    |   |   |   |   |-{update-manager},16128
    |   |   |   |   `-{update-manager},16129

  This might also be of interest:
  $> xwininfo -name 'Software Updater'

  xwininfo: Window id: 0x4e00008 "Software Updater"

    Absolute upper-left X:  610
    Absolute upper-left Y:  302
    Relative upper-left X:  610
    Relative upper-left Y:  302
    Width: 444
    Height: 319
    Depth: 24
    Visual: 0x21
    Visual Class: TrueColor
    Border width: 0
    Class: InputOutput
    Colormap: 0x20 (installed)
    Bit Gravity State: NorthWestGravity
    Window Gravity State: NorthWestGravity
    Backing Store State: NotUseful
    Save Under State: no
    Map State: IsUnMapped
    Override Redirect State: no
    Corners:  +610+302  -546+302  -546-279  +610-279
    -geometry 444x319+610+302

  ProblemType: Bug
  DistroRelease: Ubuntu 14.04
  Package: update-manager 1:0.196.12
  ProcVersionSignature: Ubuntu 3.13.0-40.69-generic 3.13.11.10
  Uname: Linux 3.13.0-40-generic x86_64
  ApportVersion: 2.14.1-0ubuntu3.5
  Aptdaemon:

  Architecture: amd64
  CurrentDesktop: Unity
  Date: Tue Dec  2 09:44:35 2014
  DpkgHistoryLog.txt:

  DpkgTerminalLog.txt:

  ExecutablePath: /usr/bin/update-manager
  GsettingsChanges:
   b'com.ubuntu.update-manager' b'show-details' b'true'
   b'com.ubuntu.update-manager' b'window-height' b'876'
   b'com.ubuntu.update-manager' b'first-run' b'false'
   b'com.ubuntu.update-manager' b'window-width' b'1535'
   b'com.ubuntu.update-manager' b'launch-time' b'1417510549'
  InstallationDate: Installed on 2013-01-03 (698 days ago)
  InstallationMedia: Ubuntu 12.04.1 LTS "Precise Pangolin" - Release amd64 (20120823.1)
  InterpreterPath: /usr/bin/python3.4
  PackageArchitecture: all
  SourcePackage: update-manager
  UpgradeStatus: Upgraded to trusty on 2014-08-07 (116 days ago)

  Running `sudo apt-get update` does not solve the problem. I can also
  open "software centre" and install software from cli.

  I tried to start update-manager from cli without closeing anything but
  this also does not help. It also doesn't give any output.

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