[Bug 1320550] Re: An error occurred during update, and information given about the error is partly unclear and partly wrong

[Launchpad Bug Tracker]

Status changed to 'Confirmed' because the bug affects multiple users.

** Changed in: update-notifier (Ubuntu)
       Status: New => Confirmed

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https://bugs.launchpad.net/bugs/1320550

Title:
  An error occurred during update, and information given about the error
  is partly unclear and partly wrong

Status in “update-notifier” package in Ubuntu:
  Confirmed

Bug description:
  During installation of available updates, something crashed: I got
  Ubuntu's "system program problem detected" popup, though the details
  said what crashed was XCode (which wasn't running) and that the
  problem could not be reported because it's third party software (then
  I wonder why the error reporting option shows up in the first place).

  Anyway, after this update manager failed to install some package (and
  didn't tell me which one).

  Then a "prohibition" symbol appeared in the notification area (note
  that this is a wrong icon btw, it is supposed to mean that something
  is forbidden, but here it is wrongly used to mean that something went
  wrong)

  By clicking on it, a mostly-nonsense error message unfolded, reading (extra rage to the person who coded the error message in such a way that I cannot copy and paste it, btw):
  "An error occurred, please run Package Manager from the right click menu"
  WHAT RIGHT CLICK MENU???
  "or apt.get in a terminal to see what is wrong"
  I RAN APT-GET IN A TERMINAL AND IT DOESN'T SAY A WORD ABOUT WHAT IS WRONG
  "The error message was: 'Error: BrokenCount > 0'. This usually means that your installed packages have unmet dependencies"
  That alone, by the way, is not an explanation of what's wrong. The package manager's and updata manager's job is to install packages and all their dependencies, so if an installed package has unmet dependencies that is not the source but the CONSEQUENCE of the error.

  So, instead of giving me WRONG instructions of what to do in order to
  retrieve information about what went wrong (which I won't get by
  following those instructions), it should tell me what the hell was
  wrong either in place or provide a clickable button to show it.

  ProblemType: Bug
  DistroRelease: Ubuntu 13.10
  Package: update-manager 1:0.194.1
  ProcVersionSignature: Ubuntu 3.11.0-20.34-generic 3.11.10.6
  Uname: Linux 3.11.0-20-generic x86_64
  ApportVersion: 2.12.5-0ubuntu2.2
  Architecture: amd64
  Date: Sat May 17 22:40:42 2014
  GsettingsChanges:
   b'com.ubuntu.update-manager' b'first-run' b'false'
   b'com.ubuntu.update-manager' b'launch-time' b'1400327425'
  InstallationDate: Installed on 2013-10-11 (218 days ago)
  InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
  MarkForUpload: True
  PackageArchitecture: all
  SourcePackage: update-manager
  UpgradeStatus: Upgraded to saucy on 2014-02-23 (83 days ago)

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