[Bug 272087] Re: 64 bit Ubuntu cd on 32 bit system: more helpful error message

Bryan Quigley gQuigs at gMail.com
Wed Sep 18 02:56:46 UTC 2013


@JohnWashington

Apologies, if you thought I was shooting the messenger.  I didn't mean
it that way :/.

>Media doesn't require a 64-bit cpu.  You surely don't want naive users going to a shop and saying I want a pack of 32-bit blank 
I'm not sure that was implied by my statement.   Not sure of any generic way to make this more clear.

> has this repeatedly come up as a show-stopper in actual usability testing?
I don't think it's come up as a show-stopper, and it's rated as "Low" which I think is correct.   I think if we can come up with better language that could be accepted upstream, we could improve this for everyone.  It's really just a language issue, no reason this should impact development time..

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https://bugs.launchpad.net/bugs/272087

Title:
  64 bit Ubuntu cd on 32 bit system: more helpful error message

Status in “gfxboot” package in Ubuntu:
  Triaged

Bug description:
  When you boot the 64 bit ubuntu desktop cd on a 32 bit system, you get
  the following error message after you try to boot:

  This kernel requires an x86-64 CPU, but only detected an i686 CPU.
  Unable to boot - please use a kernel appropriate for your CPU.

  Most people won't be able to make sense of this at all if they
  accidentally downloaded the wrong cd. There should be an
  understandable message telling you to download the 32 bit version of
  ubuntu.

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