[Bug 1252843] Re: Permits upgrade from an LTS system on an HWE stack to a broken system

[Launchpad Bug Tracker]

Status changed to 'Confirmed' because the bug affects multiple users.

** Changed in: update-manager (Ubuntu)
       Status: New => Confirmed

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https://bugs.launchpad.net/bugs/1252843

Title:
  Permits upgrade from an LTS system on an HWE stack to a broken system

Status in “update-manager” package in Ubuntu:
  Confirmed

Bug description:
  See https://lists.ubuntu.com/archives/ubuntu-
  desktop/2013-November/thread.html for the discussion the led me to
  file this bug.

  Steps to reproduce:

  1. Install 12.04 with an HWE enablement stack, eg. with the 12.04.2 installer.
  2. In update manager, choose to show upgrades to all releases, not just the LTS.
  3. Upgrade to Quantal.

  Expected results:

  Since an upgrade from Precise with an HWE stack installed to Quantal
  is unsupported, the upgrade should either not be permitted from the
  GUI, or the user should be prompted to downgrade from the HWE first,
  or some other dire warning should be presented.

  Actual results:

  An upgrade is permitted. On reboot, the system has an HWE xorg from
  Precise that has not been upgraded, and the Quantal xorg release is
  not installed. On a system with an nvidia card, this completely broke
  the system and presented me with a black screen on reboot.

  Critical Importance justification: Enabling an LTS to non-LTS release
  through the GUI is the standard recommended process to upgrade on a
  six-monthly cadence, and is valid on a non-HWE system. The HWE stack
  is default on the latest LTS point release, so users may not be aware
  of what the HWE stack is or if they are on one. So users can be led
  into a completely broken system just on the basis of timing of the
  latest installation image that gets chosen and timing of when to
  upgrade. I have heard general stories about systems being broken on
  upgrade, and as an Ubuntu developer was led into this myself. Given
  the "default" nature of this problem, I believe that it's reasonable
  to assume that this is an issue that has affected a large proportion
  of Ubuntu users.

  Perhaps most users who could be affected by this have already been
  affected, in which case I'd understand a Won't Fix conclusion to this
  bug. The "default" window is still open though, as it's reasonable for
  a user to want to upgrade to 12.04 to 13.10 as 13.10 is still current.
  The pull to upgrade to a 6-monthly release grows as time goes on,
  since the benefits build up. As an example, this happened to me
  because I found that a 12.04 system didn't have certain packages I
  wanted, and so I considered it worth upgrading at that point.

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