[Bug 1071905] Re: ERROR: The launchpadlib Python module is not installed.

[Martin Pitt]

Thanks Christopher! I fixed this a bit differently, but keep the spirit
of this in trunk: http://bazaar.launchpad.net/~apport-
hackers/apport/trunk/revision/2664

For the Ubuntu branch we can indeed be more specific and show the
package name / a clearer error message for Python 3:
http://bazaar.launchpad.net/~ubuntu-core-
dev/ubuntu/saucy/apport/ubuntu/revision/2217

Thanks!

** Changed in: apport (Ubuntu)
       Status: Triaged => In Progress

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Title:
  ERROR: The launchpadlib Python module is not installed.

Status in Apport crash detection/reporting:
  In Progress
Status in “apport” package in Ubuntu:
  In Progress
Status in “python-launchpadlib” package in Ubuntu:
  Invalid

Bug description:
  1) lsb_release -rd
  Description:	Ubuntu 12.10
  Release:	12.10

  2) apt-cache policy python-launchpadlib
  python-launchpadlib:
    Installed: 1.9.12-2
    Candidate: 1.9.12-2
    Version table:
   *** 1.9.12-2 0
          500 http://archive.ubuntu.com/ubuntu/ quantal/main i386 Packages
          100 /var/lib/dpkg/status

  apt-cache policy apport
  apport:
    Installed: 2.6.1-0ubuntu6
    Candidate: 2.6.1-0ubuntu6
    Version table:
   *** 2.6.1-0ubuntu6 0
          900 http://archive.ubuntu.com/ubuntu/ quantal-updates/main i386 Packages
          100 /var/lib/dpkg/status
       2.6.1-0ubuntu3 0
          500 http://archive.ubuntu.com/ubuntu/ quantal/main i386 Packages

  apt-cache policy python-launchpad-integration
  python-launchpad-integration:
    Installed: 0.1.56.2
    Candidate: 0.1.56.2
    Version table:
   *** 0.1.56.2 0
          500 http://archive.ubuntu.com/ubuntu/ quantal/universe i386 Packages
          100 /var/lib/dpkg/status

  apt-cache policy python-launchpadlib-toolkit
  python-launchpadlib-toolkit:
    Installed: 2.2
    Candidate: 2.2
    Version table:
   *** 2.2 0
          500 http://archive.ubuntu.com/ubuntu/ quantal/universe i386 Packages
          100 /var/lib/dpkg/status

  apt-cache policy python-apport
  python-apport:
    Installed: 2.6.1-0ubuntu6
    Candidate: 2.6.1-0ubuntu6
    Version table:
   *** 2.6.1-0ubuntu6 0
          900 http://archive.ubuntu.com/ubuntu/ quantal-updates/main i386 Packages
          100 /var/lib/dpkg/status
       2.6.1-0ubuntu3 0
          500 http://archive.ubuntu.com/ubuntu/ quantal/main i386 Packages

  apt-cache policy apport-retrace
  apport-retrace:
    Installed: 2.6.1-0ubuntu6
    Candidate: 2.6.1-0ubuntu6
    Version table:
   *** 2.6.1-0ubuntu6 0
          900 http://archive.ubuntu.com/ubuntu/ quantal-updates/main i386 Packages
          100 /var/lib/dpkg/status
       2.6.1-0ubuntu3 0
          500 http://archive.ubuntu.com/ubuntu/ quantal/main i386 Packages

  3) What is expected to happen via a terminal:
  cd ~/Desktop && wget https://bugs.launchpad.net/ubuntu/+source/apport/+bug/1071905/+attachment/3414934/+files/libreoffice.apport && ubuntu-bug -c libreoffice.apport -u 1071059

  and an apport collection is attached to bug 1071059.

  4) What happens instead is one gets in a terminal:
  ubuntu-bug -c libreoffice.apport -u 1071059
  ERROR: The launchpadlib Python module is not installed. This functionality is not available.

  This is despite how what seems to be the appropriate packages noted
  above are already installed.

  $ ubuntu-bug -c bug.apport -u 1071059
  ERROR: The launchpadlib Python module is not installed. This functionality is not available.
  $ dpkg -l python-launchpadlib
  Desired=Unknown/Install/Remove/Purge/Hold
  | Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend
  |/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad)
  ||/ Name                Version        Architecture   Description
  +++-===================-==============-==============-============================================
  ii  python-launchpadlib 1.9.12-2       all            Launchpad web services client library

  ubuntu-bug wants the launchpadlib Python module, but python-
  launchpadlib is installed.

  PS: ubuntu-bug should tell the user how to fix the error. For example
  add: "Please install python-launchpadlib."

  ProblemType: Bug
  DistroRelease: Ubuntu 12.10
  Package: apport 2.6.1-0ubuntu6
  ProcVersionSignature: Ubuntu 3.5.0-17.28-generic 3.5.5
  Uname: Linux 3.5.0-17-generic x86_64
  ApportVersion: 2.6.1-0ubuntu6
  Architecture: amd64
  Date: Fri Oct 26 23:05:06 2012
  InstallationDate: Installed on 2012-04-24 (184 days ago)
  InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Beta amd64 (20120421)
  MarkForUpload: True
  PackageArchitecture: all
  ProcEnviron:
   TERM=xterm
   PATH=(custom, no user)
   XDG_RUNTIME_DIR=<set>
   LANG=de_DE.UTF-8
   SHELL=/bin/bash
  SourcePackage: apport
  UpgradeStatus: Upgraded to quantal on 2012-10-22 (3 days ago)

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