[Bug 1262017] Re: package linux-headers-3.11.0-14-generic 3.11.0-14.21 failed to install/upgrade: package linux-headers-3.11.0-14-generic is already installed and configured

[Apport retracing service]

** Tags removed: need-duplicate-check

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Title:
  package linux-headers-3.11.0-14-generic 3.11.0-14.21 failed to
  install/upgrade: package linux-headers-3.11.0-14-generic is already
  installed and configured

Status in “dpkg” package in Ubuntu:
  New

Bug description:
  when i logged in these few days, prompts occured in the deskop "a
  problem occured while installing a software"

  ProblemType: Package
  DistroRelease: Ubuntu 13.10
  Package: linux-headers-3.11.0-14-generic 3.11.0-14.21
  ProcVersionSignature: Ubuntu 3.11.0-14.21-generic 3.11.7
  Uname: Linux 3.11.0-14-generic x86_64
  ApportVersion: 2.12.5-0ubuntu2.1
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC1:  alexstuart   3923 F.... pulseaudio
   /dev/snd/controlC0:  alexstuart   3923 F.... pulseaudio
  Date: Sun Dec 15 21:38:15 2013
  DuplicateSignature: package:linux-headers-3.11.0-14-generic:3.11.0-14.21:package linux-headers-3.11.0-14-generic is already installed and configured
  ErrorMessage: package linux-headers-3.11.0-14-generic is already installed and configured
  InstallationDate: Installed on 2013-12-06 (11 days ago)
  InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
  MachineType: Hewlett-Packard HP Pavilion g4 Notebook PC
  MarkForUpload: True
  ProcFB:
   0 radeondrmfb
   1 radeondrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-14-generic root=UUID=588ADF778ADF505C loop=/hostname/disks/root.disk ro rootflags=sync quiet splash vt.handoff=7
  PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: Daemon not responding.
  RelatedPackageVersions: grub-pc 2.00-19ubuntu2.1
  SourcePackage: dpkg
  Title: package linux-headers-3.11.0-14-generic 3.11.0-14.21 failed to install/upgrade: package linux-headers-3.11.0-14-generic is already installed and configured
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 07/23/2012
  dmi.bios.vendor: Insyde
  dmi.bios.version: F.08
  dmi.board.asset.tag: Base Board Asset Tag
  dmi.board.name: 1848
  dmi.board.vendor: Hewlett-Packard
  dmi.board.version: 57.17
  dmi.chassis.type: 10
  dmi.chassis.vendor: Hewlett-Packard
  dmi.chassis.version: Chassis Version
  dmi.modalias: dmi:bvnInsyde:bvrF.08:bd07/23/2012:svnHewlett-Packard:pnHPPaviliong4NotebookPC:pvr0796100000005610000600000:rvnHewlett-Packard:rn1848:rvr57.17:cvnHewlett-Packard:ct10:cvrChassisVersion:
  dmi.product.name: HP Pavilion g4 Notebook PC
  dmi.product.version: 0796100000005610000600000
  dmi.sys.vendor: Hewlett-Packard

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