[Bug 696755] Re: No recovery offered when an update fails

[Matthew Paul Thomas]

** Summary changed:

- Update manager has to manage issues
+ No recovery offered when an update fails

** Description changed:

- Binary package hint: update-manager
+ When something went wrong during updates, apport started and reported
+ the error.  Then nothing more, the normal-user is left on his own, with
+ a system in an incomplete (sometimes unusable) status.  If there is a
+ bug present in the package, this is the only and right way, but what if
+ not?  Too many times people report bugs that can be fixed with cleaning
+ the cash and running again the update.  So why doesn't the update-
+ manager try to manage this issue (clean cache - update - upgrade)?  As
+ Ubuntu is every day much more joined by not expert users, I think that
+ this point needs to be evaluated.
  
- Hello
- When something went wrong during updates, apport started and reported the error.  Then nothing more, the normal-user is left on his own, with a system in an incomplete (sometimes unusable) status.  If there is a bug present in the package, this is the only and right way, but what if not?  Too many times people report bugs that can be fixed with cleaning the cash and running again the update.  So why doesn't the update-manager try to manage this issue (clean cache - update - upgrade)?  As Ubuntu is every day much more joined by not expert users, I think that this point needs to be evaluated.
+ Have the update manager offer the user a few things to try *before*
+ reporting a bug.  Common things like clearing the cache and performing
+ apt-get update.  Maybe a nice GTK window that has 2 buttons can pop up
+ when an error is encountered during upgrade.  One to close the error
+ window, and one to report a bug.  If the user wants he/she can try some
+ of the items on the list in that window to solve the issue.  If it still
+ doesn't work, then on performing the next system-upgrade the user can
+ select to "Report a bug" from that same GTK window.
  
- Final thoughts:----
- Have the update manager offer the user a few things to try *before* reporting a bug.  Common things like clearing the cache and performing apt-get update.  Maybe a nice GTK window that has 2 buttons can pop up when an error is encountered during upgrade.  One to close the error window, and one to report a bug.  If the user wants he/she can try some of the items on the list in that window to solve the issue.  If it still doesn't work, then on performing the next system-upgrade the user can select to "Report a bug" from that same GTK window.
+ See also bug 796665, for the specific case where the network fails
+ during download.

-- 
You received this bug notification because you are a member of Ubuntu
Foundations Bugs, which is subscribed to update-manager in Ubuntu.
https://bugs.launchpad.net/bugs/696755

Title:
  No recovery offered when an update fails

Status in “update-manager” package in Ubuntu:
  Triaged

Bug description:
  When something went wrong during updates, apport started and reported
  the error.  Then nothing more, the normal-user is left on his own,
  with a system in an incomplete (sometimes unusable) status.  If there
  is a bug present in the package, this is the only and right way, but
  what if not?  Too many times people report bugs that can be fixed with
  cleaning the cash and running again the update.  So why doesn't the
  update-manager try to manage this issue (clean cache - update -
  upgrade)?  As Ubuntu is every day much more joined by not expert
  users, I think that this point needs to be evaluated.

  Have the update manager offer the user a few things to try *before*
  reporting a bug.  Common things like clearing the cache and performing
  apt-get update.  Maybe a nice GTK window that has 2 buttons can pop up
  when an error is encountered during upgrade.  One to close the error
  window, and one to report a bug.  If the user wants he/she can try
  some of the items on the list in that window to solve the issue.  If
  it still doesn't work, then on performing the next system-upgrade the
  user can select to "Report a bug" from that same GTK window.

  See also bug 796665, for the specific case where the network fails
  during download.

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/update-manager/+bug/696755/+subscriptions