[Bug 920290] [NEW] installer crashed

[Aaron Ceyanes]

Public bug reported:

#916736... It looked kind of like this documented bug, but I'm totally
new to Linux.  Installing ubuntu 11.10 and have been struggling with it
for a week.  I burned the iso files fine (or so it seemed) on my
hpDVD640b drive.  I've never had any consistent problems with this
drive, but occasionally I'll have to reload a disc to get it to read.
I've burned audio cds and played them on other machines with no
problems, but on trying to install ubuntu, the problem was consistent.
It would seem to boot from the CD fine... I'd get the isolinux copyright
message, then a purple screen with an icon-sized graphic at the bottom,
it would flash to black for a second, then Ubuntu with a little loading
bar below it.  That would last about 10 seconds, then I'd have a black
screen and the cd/dvd drive went completely unresponsive.  I couldn't
even manually open the tray.  I tried some blind key strokes (esc,
CTRL+Alt+Del, F1) without any sign of response.  Finally, I'd have to
manually power down. I could then eject the cd on re-boot before bios
kicked in.

I tried the alternate installation iso on another cd... (still using the
same drive)... I could boot into the text-based installer and could
progress through "install the base system" before it told me that there
was no CD ROM.  I concluded that it was probably a defective drive and
bought a used drive this morning....  I was thrilled when the
installation progressed much farther, and dismayed again when I got this
error/bug.

I've been spoiled by Windows and have forgotten anything I know of DOS,
command line, and code.  At this point, I don't know whether to reboot
with the CD ROM in or without it, if I should reformat the partition I
have reserved for Ubuntu or what will happen next!  Any help would be
appreciated. ACeyan at gmail.com

P.S. I did go through apport and created a launchpad ID, but otherwise
don't know anything about attaching the requested files to the bug
report.

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: ubiquity 2.8.7
ProcVersionSignature: Ubuntu 3.0.0-12.20-generic 3.0.4
Uname: Linux 3.0.0-12-generic i686
ApportVersion: 1.23-0ubuntu3
Architecture: i386
CasperVersion: 1.287
Date: Sun Jan 22 21:45:42 2012
LiveMediaBuild: Ubuntu 11.10 "Oneiric Ocelot" - Release i386 (20111012)
ProcEnviron:
 LANGUAGE=
 PATH=(custom, no user)
 LANG=en_US.UTF-8
SourcePackage: ubiquity
UpgradeStatus: No upgrade log present (probably fresh install)

** Affects: ubiquity (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: apport-bug i386 oneiric ubiquity-2.8.7

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https://bugs.launchpad.net/bugs/920290

Title:
  installer crashed

Status in “ubiquity” package in Ubuntu:
  New

Bug description:
  #916736... It looked kind of like this documented bug, but I'm totally
  new to Linux.  Installing ubuntu 11.10 and have been struggling with
  it for a week.  I burned the iso files fine (or so it seemed) on my
  hpDVD640b drive.  I've never had any consistent problems with this
  drive, but occasionally I'll have to reload a disc to get it to read.
  I've burned audio cds and played them on other machines with no
  problems, but on trying to install ubuntu, the problem was consistent.
  It would seem to boot from the CD fine... I'd get the isolinux
  copyright message, then a purple screen with an icon-sized graphic at
  the bottom, it would flash to black for a second, then Ubuntu with a
  little loading bar below it.  That would last about 10 seconds, then
  I'd have a black screen and the cd/dvd drive went completely
  unresponsive.  I couldn't even manually open the tray.  I tried some
  blind key strokes (esc, CTRL+Alt+Del, F1) without any sign of
  response.  Finally, I'd have to manually power down. I could then
  eject the cd on re-boot before bios kicked in.

  I tried the alternate installation iso on another cd... (still using
  the same drive)... I could boot into the text-based installer and
  could progress through "install the base system" before it told me
  that there was no CD ROM.  I concluded that it was probably a
  defective drive and bought a used drive this morning....  I was
  thrilled when the installation progressed much farther, and dismayed
  again when I got this error/bug.

  I've been spoiled by Windows and have forgotten anything I know of
  DOS, command line, and code.  At this point, I don't know whether to
  reboot with the CD ROM in or without it, if I should reformat the
  partition I have reserved for Ubuntu or what will happen next!  Any
  help would be appreciated. ACeyan at gmail.com

  P.S. I did go through apport and created a launchpad ID, but otherwise
  don't know anything about attaching the requested files to the bug
  report.

  ProblemType: Bug
  DistroRelease: Ubuntu 11.10
  Package: ubiquity 2.8.7
  ProcVersionSignature: Ubuntu 3.0.0-12.20-generic 3.0.4
  Uname: Linux 3.0.0-12-generic i686
  ApportVersion: 1.23-0ubuntu3
  Architecture: i386
  CasperVersion: 1.287
  Date: Sun Jan 22 21:45:42 2012
  LiveMediaBuild: Ubuntu 11.10 "Oneiric Ocelot" - Release i386 (20111012)
  ProcEnviron:
   LANGUAGE=
   PATH=(custom, no user)
   LANG=en_US.UTF-8
  SourcePackage: ubiquity
  UpgradeStatus: No upgrade log present (probably fresh install)

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