[Bug 1037149] Re: Logitech wireless keyboard/mouse not working stable

[joeridoe]

apport information

** Package changed: linux (Ubuntu) => udev (Ubuntu)

** Description changed:

  i have a combination of a Logitech K520 + mouse M310.
  Sometimes , there is no issue to work with them, but most of the time both are not working stable:
  the mousepointer does not move smoothly, or the keyboard does not type anymore. (or sometimes it takes 3 seconds before part of the characters come on screen).
  
  It looks like this combination does not have a problem on my Ubuntu
  11.04 system(32bit), but on my latest system Ubuntu Precise (64bit) it
  does not work properly.
  
  searching in forums, i followed the advice to 
  1. update my kernel to 3.4.0  
  2. due to another bug (1036999), i got the advice to do an update/upgrade in recovery mode. So my system is up to date.
   
  --- 
  ApportVersion: 2.0.1-0ubuntu12
  Architecture: amd64
  DistroRelease: Ubuntu 12.04
  InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425)
  Package: linux (not installed)
  ProcEnviron:
   LANGUAGE=nl_BE:nl
   TERM=xterm
   PATH=(custom, no user)
   LANG=nl_BE.UTF-8
   SHELL=/bin/bash
  Tags:  precise running-unity
  Uname: Linux 3.4.0-030400-generic x86_64
  UnreportableReason: The running kernel is not an Ubuntu kernel
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: vboxusers
+ --- 
+ ApportVersion: 2.0.1-0ubuntu12
+ Architecture: amd64
+ DistroRelease: Ubuntu 12.04
+ InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425)
+ MachineType: MSI MS-7751
+ Package: udev 175-0ubuntu9.1
+ PackageArchitecture: amd64
+ ProcEnviron:
+  LANGUAGE=nl_BE:nl
+  TERM=xterm
+  PATH=(custom, no user)
+  LANG=nl_BE.UTF-8
+  SHELL=/bin/bash
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.4.0-030400-generic root=UUID=926f5abc-dc5a-4b7a-9fa2-654a16e7b9db ro quiet splash vt.handoff=7
+ Tags:  precise running-unity
+ Uname: Linux 3.4.0-030400-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo users vboxusers
+ dmi.bios.date: 02/08/2012
+ dmi.bios.vendor: American Megatrends Inc.
+ dmi.bios.version: V10.0
+ dmi.board.asset.tag: To be filled by O.E.M.
+ dmi.board.name: Z77A-GD65 (MS-7751)
+ dmi.board.vendor: MSI
+ dmi.board.version: 2.0
+ dmi.chassis.asset.tag: To Be Filled By O.E.M.
+ dmi.chassis.type: 3
+ dmi.chassis.vendor: MSI
+ dmi.chassis.version: 2.0
+ dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV10.0:bd02/08/2012:svnMSI:pnMS-7751:pvr2.0:rvnMSI:rnZ77A-GD65(MS-7751):rvr2.0:cvnMSI:ct3:cvr2.0:
+ dmi.product.name: MS-7751
+ dmi.product.version: 2.0
+ dmi.sys.vendor: MSI

** Attachment added: "BootDmesg.txt"
   https://bugs.launchpad.net/bugs/1037149/+attachment/3263557/+files/BootDmesg.txt

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https://bugs.launchpad.net/bugs/1037149

Title:
  Logitech wireless keyboard/mouse not working stable

Status in “udev” package in Ubuntu:
  Confirmed

Bug description:
  i have a combination of a Logitech K520 + mouse M310.
  Sometimes , there is no issue to work with them, but most of the time both are not working stable:
  the mousepointer does not move smoothly, or the keyboard does not type anymore. (or sometimes it takes 3 seconds before part of the characters come on screen).

  It looks like this combination does not have a problem on my Ubuntu
  11.04 system(32bit), but on my latest system Ubuntu Precise (64bit) it
  does not work properly.

  searching in forums, i followed the advice to 
  1. update my kernel to 3.4.0  
  2. due to another bug (1036999), i got the advice to do an update/upgrade in recovery mode. So my system is up to date.
   
  --- 
  ApportVersion: 2.0.1-0ubuntu12
  Architecture: amd64
  DistroRelease: Ubuntu 12.04
  InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425)
  Package: linux (not installed)
  ProcEnviron:
   LANGUAGE=nl_BE:nl
   TERM=xterm
   PATH=(custom, no user)
   LANG=nl_BE.UTF-8
   SHELL=/bin/bash
  Tags:  precise running-unity
  Uname: Linux 3.4.0-030400-generic x86_64
  UnreportableReason: The running kernel is not an Ubuntu kernel
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: vboxusers
  --- 
  ApportVersion: 2.0.1-0ubuntu12
  Architecture: amd64
  DistroRelease: Ubuntu 12.04
  InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425)
  MachineType: MSI MS-7751
  Package: udev 175-0ubuntu9.1
  PackageArchitecture: amd64
  ProcEnviron:
   LANGUAGE=nl_BE:nl
   TERM=xterm
   PATH=(custom, no user)
   LANG=nl_BE.UTF-8
   SHELL=/bin/bash
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.4.0-030400-generic root=UUID=926f5abc-dc5a-4b7a-9fa2-654a16e7b9db ro quiet splash vt.handoff=7
  Tags:  precise running-unity
  Uname: Linux 3.4.0-030400-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo users vboxusers
  dmi.bios.date: 02/08/2012
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: V10.0
  dmi.board.asset.tag: To be filled by O.E.M.
  dmi.board.name: Z77A-GD65 (MS-7751)
  dmi.board.vendor: MSI
  dmi.board.version: 2.0
  dmi.chassis.asset.tag: To Be Filled By O.E.M.
  dmi.chassis.type: 3
  dmi.chassis.vendor: MSI
  dmi.chassis.version: 2.0
  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrV10.0:bd02/08/2012:svnMSI:pnMS-7751:pvr2.0:rvnMSI:rnZ77A-GD65(MS-7751):rvr2.0:cvnMSI:ct3:cvr2.0:
  dmi.product.name: MS-7751
  dmi.product.version: 2.0
  dmi.sys.vendor: MSI

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