[Bug 419194] Re: We have hardly any data on why people cancel installations

[Steve Langasek]

not getting done for oneiric.

** Also affects: ubiquity (Ubuntu Oneiric)
   Importance: Wishlist
       Status: Confirmed

** Changed in: ubiquity (Ubuntu Oneiric)
       Status: Confirmed => Won't Fix

** Changed in: ubiquity (Ubuntu)
     Assignee: (unassigned) => Evan Dandrea (ev)

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https://bugs.launchpad.net/bugs/419194

Title:
  We have hardly any data on why people cancel installations

Status in “ubiquity” package in Ubuntu:
  Confirmed
Status in “ubiquity” source package in Oneiric:
  Won't Fix

Bug description:
  Binary package hint: ubiquity

  The Ubuntu installer consists of several rather tricky steps, and
  people can bail out of the process at any time before clicking
  "Install". We have a reasonable suspicion that the partitioning step
  is the most difficult, but beyond that, if people give up, we have
  very little idea of why.

  This could be fixed by introducing an ubuntu.com database that stores
  basic information about someone cancelling the installation: what step
  they cancelled on, and any reason they provided.

  Then we could prompt people who close the installer window, asking
  them why they're doing so. We should do this only when (a) there is a
  working Internet connection, and (b) the ubuntu.com server has
  responded positively to Ubiquity asking it whether it is accepting
  feedback. (Probably we would turn this on just for a day or two each
  cycle.)

  Mozilla does a similar thing for Firefox:
  <http://blog.mozilla.com/metrics/2009/07/30/an-improved-experience-
  for-2000000-non-firefox-users/>

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