[Bug 878719] [NEW] Update manager comes to a contineous "processing" status (with the rotating cursor pointer) when the "Install updates" button is pressed

George Moralis 878719 at bugs.launchpad.net
Thu Oct 20 08:47:38 UTC 2011 

Public bug reported:

Running it from the terminal gives the following errors
===============================START=========================================================================================
(update-manager:4059): Gdk-CRITICAL **: gdk_window_get_pointer: assertion `GDK_IS_WINDOW (window)' failed

(update-manager:4059): Gdk-CRITICAL **: gdk_window_get_pointer:
assertion `GDK_IS_WINDOW (window)' failed

(update-manager:4059): Gdk-CRITICAL **: gdk_window_get_pointer:
assertion `GDK_IS_WINDOW (window)' failed

(update-manager:4059): Gdk-CRITICAL **: gdk_window_get_pointer:
assertion `GDK_IS_WINDOW (window)' failed

(update-manager:4059): Gdk-CRITICAL **: gdk_window_get_pointer:
assertion `GDK_IS_WINDOW (window)' failed

(update-manager:4059): Gdk-CRITICAL **: gdk_window_get_pointer: assertion `GDK_IS_WINDOW (window)' failed
Traceback (most recent call last):
  File "/usr/lib/python2.7/dist-packages/defer/__init__.py", line 474, in _inline_callbacks
    result = gen.send(result)
  File "/usr/lib/python2.7/dist-packages/aptdaemon/client.py", line 1585, in _run_transaction_helper
    daemon = get_aptdaemon(self.bus)
  File "/usr/lib/python2.7/dist-packages/aptdaemon/client.py", line 1659, in get_aptdaemon
    False),
  File "/usr/lib/python2.7/dist-packages/dbus/bus.py", line 244, in get_object
    follow_name_owner_changes=follow_name_owner_changes)
  File "/usr/lib/python2.7/dist-packages/dbus/proxies.py", line 246, in __init__
    self._named_service = conn.activate_name_owner(bus_name)
  File "/usr/lib/python2.7/dist-packages/dbus/bus.py", line 183, in activate_name_owner
    self.start_service_by_name(bus_name)
  File "/usr/lib/python2.7/dist-packages/dbus/bus.py", line 281, in start_service_by_name
    'su', (bus_name, flags)))
  File "/usr/lib/python2.7/dist-packages/dbus/connection.py", line 630, in call_blocking
    message, timeout)
dbus.exceptions.DBusException: org.freedesktop.DBus.Error.Spawn.ChildExited: Launch helper exited with unknown return code 1
Traceback (most recent call last):
  File "/usr/lib/python2.7/dist-packages/defer/__init__.py", line 474, in _inline_callbacks
    result = gen.send(result)
  File "/usr/lib/python2.7/dist-packages/aptdaemon/client.py", line 1585, in _run_transaction_helper
    daemon = get_aptdaemon(self.bus)
  File "/usr/lib/python2.7/dist-packages/aptdaemon/client.py", line 1659, in get_aptdaemon
    False),
  File "/usr/lib/python2.7/dist-packages/dbus/bus.py", line 244, in get_object
    follow_name_owner_changes=follow_name_owner_changes)
  File "/usr/lib/python2.7/dist-packages/dbus/proxies.py", line 246, in __init__
    self._named_service = conn.activate_name_owner(bus_name)
  File "/usr/lib/python2.7/dist-packages/dbus/bus.py", line 183, in activate_name_owner
    self.start_service_by_name(bus_name)
  File "/usr/lib/python2.7/dist-packages/dbus/bus.py", line 281, in start_service_by_name
    'su', (bus_name, flags)))
  File "/usr/lib/python2.7/dist-packages/dbus/connection.py", line 630, in call_blocking
    message, timeout)
dbus.exceptions.DBusException: org.freedesktop.DBus.Error.Spawn.ChildExited: Launch helper exited with unknown return code 1
dbus.exceptions.DBusException: org.freedesktop.DBus.Error.Spawn.ChildExited: Launch helper exited with unknown return code 1
Traceback (most recent call last):
  File "/usr/lib/python2.7/dist-packages/defer/__init__.py", line 472, in _inline_callbacks
    result = gen.throw(result.type, result.value, result.traceback)
  File "/usr/lib/python2.7/dist-packages/UpdateManager/backend/InstallBackendAptdaemon.py", line 52, in commit
    downgrade, defer=True)
dbus.exceptions.DBusException: org.freedesktop.DBus.Error.Spawn.ChildExited: Launch helper exited with unknown return code 1

=======================================END===================================================================================

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: update-manager 1:0.152.25.2
ProcVersionSignature: Ubuntu 3.0.0-12.20-generic 3.0.4
Uname: Linux 3.0.0-12-generic x86_64
NonfreeKernelModules: fglrx
ApportVersion: 1.23-0ubuntu3
Architecture: amd64
Date: Thu Oct 20 11:36:16 2011
ExecutablePath: /usr/bin/update-manager
InterpreterPath: /usr/bin/python2.7
PackageArchitecture: all
ProcEnviron:
 SHELL=/bin/bash
 PATH=(custom, user)
 LANG=en_US.UTF-8
 LANGUAGE=en_US:en
SourcePackage: update-manager
UpgradeStatus: Upgraded to oneiric on 2011-10-16 (3 days ago)

** Affects: update-manager (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug oneiric running-unity

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https://bugs.launchpad.net/bugs/878719

Title:
  Update manager comes to a contineous "processing" status (with the
  rotating cursor pointer) when the "Install updates" button is pressed

Status in “update-manager” package in Ubuntu:
  New

Bug description:
  Running it from the terminal gives the following errors
  ===============================START=========================================================================================
  (update-manager:4059): Gdk-CRITICAL **: gdk_window_get_pointer: assertion `GDK_IS_WINDOW (window)' failed

  (update-manager:4059): Gdk-CRITICAL **: gdk_window_get_pointer:
  assertion `GDK_IS_WINDOW (window)' failed

  (update-manager:4059): Gdk-CRITICAL **: gdk_window_get_pointer:
  assertion `GDK_IS_WINDOW (window)' failed

  (update-manager:4059): Gdk-CRITICAL **: gdk_window_get_pointer:
  assertion `GDK_IS_WINDOW (window)' failed

  (update-manager:4059): Gdk-CRITICAL **: gdk_window_get_pointer:
  assertion `GDK_IS_WINDOW (window)' failed

  (update-manager:4059): Gdk-CRITICAL **: gdk_window_get_pointer: assertion `GDK_IS_WINDOW (window)' failed
  Traceback (most recent call last):
    File "/usr/lib/python2.7/dist-packages/defer/__init__.py", line 474, in _inline_callbacks
      result = gen.send(result)
    File "/usr/lib/python2.7/dist-packages/aptdaemon/client.py", line 1585, in _run_transaction_helper
      daemon = get_aptdaemon(self.bus)
    File "/usr/lib/python2.7/dist-packages/aptdaemon/client.py", line 1659, in get_aptdaemon
      False),
    File "/usr/lib/python2.7/dist-packages/dbus/bus.py", line 244, in get_object
      follow_name_owner_changes=follow_name_owner_changes)
    File "/usr/lib/python2.7/dist-packages/dbus/proxies.py", line 246, in __init__
      self._named_service = conn.activate_name_owner(bus_name)
    File "/usr/lib/python2.7/dist-packages/dbus/bus.py", line 183, in activate_name_owner
      self.start_service_by_name(bus_name)
    File "/usr/lib/python2.7/dist-packages/dbus/bus.py", line 281, in start_service_by_name
      'su', (bus_name, flags)))
    File "/usr/lib/python2.7/dist-packages/dbus/connection.py", line 630, in call_blocking
      message, timeout)
  dbus.exceptions.DBusException: org.freedesktop.DBus.Error.Spawn.ChildExited: Launch helper exited with unknown return code 1
  Traceback (most recent call last):
    File "/usr/lib/python2.7/dist-packages/defer/__init__.py", line 474, in _inline_callbacks
      result = gen.send(result)
    File "/usr/lib/python2.7/dist-packages/aptdaemon/client.py", line 1585, in _run_transaction_helper
      daemon = get_aptdaemon(self.bus)
    File "/usr/lib/python2.7/dist-packages/aptdaemon/client.py", line 1659, in get_aptdaemon
      False),
    File "/usr/lib/python2.7/dist-packages/dbus/bus.py", line 244, in get_object
      follow_name_owner_changes=follow_name_owner_changes)
    File "/usr/lib/python2.7/dist-packages/dbus/proxies.py", line 246, in __init__
      self._named_service = conn.activate_name_owner(bus_name)
    File "/usr/lib/python2.7/dist-packages/dbus/bus.py", line 183, in activate_name_owner
      self.start_service_by_name(bus_name)
    File "/usr/lib/python2.7/dist-packages/dbus/bus.py", line 281, in start_service_by_name
      'su', (bus_name, flags)))
    File "/usr/lib/python2.7/dist-packages/dbus/connection.py", line 630, in call_blocking
      message, timeout)
  dbus.exceptions.DBusException: org.freedesktop.DBus.Error.Spawn.ChildExited: Launch helper exited with unknown return code 1
  dbus.exceptions.DBusException: org.freedesktop.DBus.Error.Spawn.ChildExited: Launch helper exited with unknown return code 1
  Traceback (most recent call last):
    File "/usr/lib/python2.7/dist-packages/defer/__init__.py", line 472, in _inline_callbacks
      result = gen.throw(result.type, result.value, result.traceback)
    File "/usr/lib/python2.7/dist-packages/UpdateManager/backend/InstallBackendAptdaemon.py", line 52, in commit
      downgrade, defer=True)
  dbus.exceptions.DBusException: org.freedesktop.DBus.Error.Spawn.ChildExited: Launch helper exited with unknown return code 1

  =======================================END===================================================================================

  ProblemType: Bug
  DistroRelease: Ubuntu 11.10
  Package: update-manager 1:0.152.25.2
  ProcVersionSignature: Ubuntu 3.0.0-12.20-generic 3.0.4
  Uname: Linux 3.0.0-12-generic x86_64
  NonfreeKernelModules: fglrx
  ApportVersion: 1.23-0ubuntu3
  Architecture: amd64
  Date: Thu Oct 20 11:36:16 2011
  ExecutablePath: /usr/bin/update-manager
  InterpreterPath: /usr/bin/python2.7
  PackageArchitecture: all
  ProcEnviron:
   SHELL=/bin/bash
   PATH=(custom, user)
   LANG=en_US.UTF-8
   LANGUAGE=en_US:en
  SourcePackage: update-manager
  UpgradeStatus: Upgraded to oneiric on 2011-10-16 (3 days ago)

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