[Bug 886817] [NEW] can't upgrade to latest version of ubuntu using update manager

[me]

Public bug reported:

when upgrading from version .04 to .10 with the update manager (the one
that loads on startup and asks you if you'd like to upgrade), I get the
following error message partway into the upgrade:

\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
Could not determine the upgrade

An unresolvable problem occurred while calculating the upgrade:
E:Error, pkgProblemResolver::Resolve generated breaks, this may be caused by held packages.

 This can be caused by:
 * Upgrading to a pre-release version of Ubuntu
 * Running the current pre-release version of Ubuntu
 * Unofficial software packages not provided by Ubuntu

If none of this applies, then please report this bug using the command 'ubuntu-bug update-manager' in a terminal.
\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

I'm not on a pre-release version, neither am I updating to a pre-release
version.  All of the packages I have installed (that I'm aware of) have
come either from the ubuntu store, or the synaptic package manager.

Release: 11.04

Update-manager version:
update-manager:
  Installed: 1:0.150.5
  Candidate: 1:0.152.25.4
  Version table:
     1:0.152.25.4 0
        500 http://gb.archive.ubuntu.com/ubuntu/ oneiric-updates/main i386 Packages
     1:0.152.25 0
        500 http://gb.archive.ubuntu.com/ubuntu/ oneiric/main i386 Packages
 *** 1:0.150.5 0
        100 /var/lib/dpkg/status


All files from: /var/log/dist-upgrade/ are attached

ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: update-manager 1:0.150.5
ProcVersionSignature: Ubuntu 2.6.38-12.51-generic 2.6.38.8
Uname: Linux 2.6.38-12-generic i686
Architecture: i386
Date: Sun Nov  6 14:15:38 2011
GConfNonDefault:
 /apps/update-manager/check_new_release_ignore=
 /apps/update-manager/first_run=false
 /apps/update-manager/show_details=true
 /apps/update-manager/window_size=(600,527)
InstallationMedia: Ubuntu-Netbook 10.10 "Maverick Meerkat" - Release i386 (20101007)
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=en_GB:en
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
SourcePackage: update-manager
UpgradeStatus: Upgraded to natty on 2011-11-06 (0 days ago)
VarLogDistupgradeApttermlog:
 
VarLogDistupgradeHistorylog:
 
VarLogDistupgradeSystemstatetargz:
 
VarLogDistupgradeTermlog:

** Affects: update-manager (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: apport-bug distribution-upgrade i386 natty running-unity

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https://bugs.launchpad.net/bugs/886817

Title:
  can't upgrade to latest version of ubuntu using update manager

Status in “update-manager” package in Ubuntu:
  New

Bug description:
  when upgrading from version .04 to .10 with the update manager (the
  one that loads on startup and asks you if you'd like to upgrade), I
  get the following error message partway into the upgrade:

  \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\
  Could not determine the upgrade

  An unresolvable problem occurred while calculating the upgrade:
  E:Error, pkgProblemResolver::Resolve generated breaks, this may be caused by held packages.

   This can be caused by:
   * Upgrading to a pre-release version of Ubuntu
   * Running the current pre-release version of Ubuntu
   * Unofficial software packages not provided by Ubuntu

  If none of this applies, then please report this bug using the command 'ubuntu-bug update-manager' in a terminal.
  \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

  I'm not on a pre-release version, neither am I updating to a pre-
  release version.  All of the packages I have installed (that I'm aware
  of) have come either from the ubuntu store, or the synaptic package
  manager.

  Release: 11.04

  Update-manager version:
  update-manager:
    Installed: 1:0.150.5
    Candidate: 1:0.152.25.4
    Version table:
       1:0.152.25.4 0
          500 http://gb.archive.ubuntu.com/ubuntu/ oneiric-updates/main i386 Packages
       1:0.152.25 0
          500 http://gb.archive.ubuntu.com/ubuntu/ oneiric/main i386 Packages
   *** 1:0.150.5 0
          100 /var/lib/dpkg/status


  All files from: /var/log/dist-upgrade/ are attached

  ProblemType: Bug
  DistroRelease: Ubuntu 11.04
  Package: update-manager 1:0.150.5
  ProcVersionSignature: Ubuntu 2.6.38-12.51-generic 2.6.38.8
  Uname: Linux 2.6.38-12-generic i686
  Architecture: i386
  Date: Sun Nov  6 14:15:38 2011
  GConfNonDefault:
   /apps/update-manager/check_new_release_ignore=
   /apps/update-manager/first_run=false
   /apps/update-manager/show_details=true
   /apps/update-manager/window_size=(600,527)
  InstallationMedia: Ubuntu-Netbook 10.10 "Maverick Meerkat" - Release i386 (20101007)
  PackageArchitecture: all
  ProcEnviron:
   LANGUAGE=en_GB:en
   LANG=en_GB.UTF-8
   SHELL=/bin/bash
  SourcePackage: update-manager
  UpgradeStatus: Upgraded to natty on 2011-11-06 (0 days ago)
  VarLogDistupgradeApttermlog:
   
  VarLogDistupgradeHistorylog:
   
  VarLogDistupgradeSystemstatetargz:
   
  VarLogDistupgradeTermlog:

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