[Bug 806536] [NEW] Resume from hibernate leads to crashes in Dell Latitude E6500

Juan-Carlos Amengual 806536 at bugs.launchpad.net
Wed Jul 6 15:35:59 UTC 2011 

Public bug reported:

Kubuntu 11.04.
I have tried to hibernate laptop (Dell Latitude E6500, Intel(R) Core(TM)2 Duo CPU P8400  @ 2.26GHz, 64 bits) five or six times. No problem in hibernation, after half a minute or so, the laptop gets powered down, but when I power it up, system boots and a black screen appear. Sometimes X just get frozen (KDE4) or bars appear on the screen (no reaction to keyboard or mouse). Other times in the black screen appears what it seems a dump of memory with the laptop hanged. Today the laptop just power down itself after these messages in the console. One time, X worked, but plasma in KDE did not work and only mouse and not keyboard worked. I had to reboot system. Please, could you solve this problem? Nowadays it is impossible to hibernate this laptop. The hardware:

$ lspci
00:00.0 Host bridge: Intel Corporation Mobile 4 Series Chipset Memory Controller Hub (rev 07)
00:02.0 VGA compatible controller: Intel Corporation Mobile 4 Series Chipset Integrated Graphics Controller (rev 07)
00:02.1 Display controller: Intel Corporation Mobile 4 Series Chipset Integrated Graphics Controller (rev 07)
00:19.0 Ethernet controller: Intel Corporation 82567LM Gigabit Network Connection (rev 03)
00:1a.0 USB Controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #4 (rev 03)
00:1a.1 USB Controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #5 (rev 03)
00:1a.2 USB Controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #6 (rev 03)
00:1a.7 USB Controller: Intel Corporation 82801I (ICH9 Family) USB2 EHCI Controller #2 (rev 03)
00:1b.0 Audio device: Intel Corporation 82801I (ICH9 Family) HD Audio Controller (rev 03)
00:1c.0 PCI bridge: Intel Corporation 82801I (ICH9 Family) PCI Express Port 1 (rev 03)
00:1c.1 PCI bridge: Intel Corporation 82801I (ICH9 Family) PCI Express Port 2 (rev 03)
00:1c.2 PCI bridge: Intel Corporation 82801I (ICH9 Family) PCI Express Port 3 (rev 03)
00:1c.3 PCI bridge: Intel Corporation 82801I (ICH9 Family) PCI Express Port 4 (rev 03)
00:1d.0 USB Controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #1 (rev 03)
00:1d.1 USB Controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #2 (rev 03)
00:1d.2 USB Controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #3 (rev 03)
00:1d.7 USB Controller: Intel Corporation 82801I (ICH9 Family) USB2 EHCI Controller #1 (rev 03)
00:1e.0 PCI bridge: Intel Corporation 82801 Mobile PCI Bridge (rev 93)
00:1f.0 ISA bridge: Intel Corporation ICH9M-E LPC Interface Controller (rev 03)
00:1f.2 RAID bus controller: Intel Corporation Mobile 82801 SATA RAID Controller (rev 03)
00:1f.3 SMBus: Intel Corporation 82801I (ICH9 Family) SMBus Controller (rev 03)
03:01.0 CardBus bridge: Ricoh Co Ltd RL5c476 II (rev ba)
03:01.1 FireWire (IEEE 1394): Ricoh Co Ltd R5C832 IEEE 1394 Controller (rev 04)
03:01.2 SD Host controller: Ricoh Co Ltd R5C822 SD/SDIO/MMC/MS/MSPro Host Adapter (rev 21)
0c:00.0 Network controller: Intel Corporation Ultimate N WiFi Link 5300

RAM:

$ free -m
             total       used       free     shared    buffers     cached
Mem:          3914       3787        126          0         31       2248
-/+ buffers/cache:       1507       2407
Swap:         4291         15       4276

ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: acpi-support 0.138
ProcVersionSignature: Ubuntu 2.6.38-8.42-generic 2.6.38.2
Uname: Linux 2.6.38-8-generic x86_64
Architecture: amd64
Date: Wed Jul  6 17:23:21 2011
InstallationMedia: Kubuntu 11.04 "Natty Narwhal" - Release amd64 (20110427)
ProcEnviron:
 LANGUAGE=
 PATH=(custom, user)
 LANG=es_ES.UTF-8
 SHELL=/bin/bash
SourcePackage: acpi-support
UpgradeStatus: No upgrade log present (probably fresh install)

** Affects: acpi-support (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug natty

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https://bugs.launchpad.net/bugs/806536

Title:
  Resume from hibernate leads to crashes in Dell Latitude E6500

Status in “acpi-support” package in Ubuntu:
  New

Bug description:
  Kubuntu 11.04.
  I have tried to hibernate laptop (Dell Latitude E6500, Intel(R) Core(TM)2 Duo CPU P8400  @ 2.26GHz, 64 bits) five or six times. No problem in hibernation, after half a minute or so, the laptop gets powered down, but when I power it up, system boots and a black screen appear. Sometimes X just get frozen (KDE4) or bars appear on the screen (no reaction to keyboard or mouse). Other times in the black screen appears what it seems a dump of memory with the laptop hanged. Today the laptop just power down itself after these messages in the console. One time, X worked, but plasma in KDE did not work and only mouse and not keyboard worked. I had to reboot system. Please, could you solve this problem? Nowadays it is impossible to hibernate this laptop. The hardware:

  $ lspci
  00:00.0 Host bridge: Intel Corporation Mobile 4 Series Chipset Memory Controller Hub (rev 07)
  00:02.0 VGA compatible controller: Intel Corporation Mobile 4 Series Chipset Integrated Graphics Controller (rev 07)
  00:02.1 Display controller: Intel Corporation Mobile 4 Series Chipset Integrated Graphics Controller (rev 07)
  00:19.0 Ethernet controller: Intel Corporation 82567LM Gigabit Network Connection (rev 03)
  00:1a.0 USB Controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #4 (rev 03)
  00:1a.1 USB Controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #5 (rev 03)
  00:1a.2 USB Controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #6 (rev 03)
  00:1a.7 USB Controller: Intel Corporation 82801I (ICH9 Family) USB2 EHCI Controller #2 (rev 03)
  00:1b.0 Audio device: Intel Corporation 82801I (ICH9 Family) HD Audio Controller (rev 03)
  00:1c.0 PCI bridge: Intel Corporation 82801I (ICH9 Family) PCI Express Port 1 (rev 03)
  00:1c.1 PCI bridge: Intel Corporation 82801I (ICH9 Family) PCI Express Port 2 (rev 03)
  00:1c.2 PCI bridge: Intel Corporation 82801I (ICH9 Family) PCI Express Port 3 (rev 03)
  00:1c.3 PCI bridge: Intel Corporation 82801I (ICH9 Family) PCI Express Port 4 (rev 03)
  00:1d.0 USB Controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #1 (rev 03)
  00:1d.1 USB Controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #2 (rev 03)
  00:1d.2 USB Controller: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #3 (rev 03)
  00:1d.7 USB Controller: Intel Corporation 82801I (ICH9 Family) USB2 EHCI Controller #1 (rev 03)
  00:1e.0 PCI bridge: Intel Corporation 82801 Mobile PCI Bridge (rev 93)
  00:1f.0 ISA bridge: Intel Corporation ICH9M-E LPC Interface Controller (rev 03)
  00:1f.2 RAID bus controller: Intel Corporation Mobile 82801 SATA RAID Controller (rev 03)
  00:1f.3 SMBus: Intel Corporation 82801I (ICH9 Family) SMBus Controller (rev 03)
  03:01.0 CardBus bridge: Ricoh Co Ltd RL5c476 II (rev ba)
  03:01.1 FireWire (IEEE 1394): Ricoh Co Ltd R5C832 IEEE 1394 Controller (rev 04)
  03:01.2 SD Host controller: Ricoh Co Ltd R5C822 SD/SDIO/MMC/MS/MSPro Host Adapter (rev 21)
  0c:00.0 Network controller: Intel Corporation Ultimate N WiFi Link 5300

  RAM:

  $ free -m
               total       used       free     shared    buffers     cached
  Mem:          3914       3787        126          0         31       2248
  -/+ buffers/cache:       1507       2407
  Swap:         4291         15       4276

  ProblemType: Bug
  DistroRelease: Ubuntu 11.04
  Package: acpi-support 0.138
  ProcVersionSignature: Ubuntu 2.6.38-8.42-generic 2.6.38.2
  Uname: Linux 2.6.38-8-generic x86_64
  Architecture: amd64
  Date: Wed Jul  6 17:23:21 2011
  InstallationMedia: Kubuntu 11.04 "Natty Narwhal" - Release amd64 (20110427)
  ProcEnviron:
   LANGUAGE=
   PATH=(custom, user)
   LANG=es_ES.UTF-8
   SHELL=/bin/bash
  SourcePackage: acpi-support
  UpgradeStatus: No upgrade log present (probably fresh install)

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