[Bug 585374] Re: crashes when pressing install. Denies reporting the bug because of obsolete packages.

[Launchpad Bug Tracker]

Status changed to 'Confirmed' because the bug affects multiple users.

** Changed in: update-manager (Ubuntu)
       Status: New => Confirmed

-- 
You received this bug notification because you are a member of Ubuntu
Foundations Bugs, which is subscribed to update-manager in Ubuntu.
https://bugs.launchpad.net/bugs/585374

Title:
  crashes when pressing install. Denies reporting the bug because of
  obsolete packages.

Status in “update-manager” package in Ubuntu:
  Confirmed

Bug description:
  Binary package hint: update-manager

  1) rune at hilbert:~$ lsb_release -rd
  Description:	Ubuntu 9.10
  Release:	9.10

  2) rune at hilbert:~$ apt-cache policy update-manager
  update-manager:
    Installeret: 1:0.126.9
    Kandidat: 1:0.126.9
    Versionstabel:
   *** 1:0.126.9 0
          500 http://dk.archive.ubuntu.com karmic-updates/main Packages
          100 /var/lib/dpkg/status
       1:0.126.6 0
          500 http://dk.archive.ubuntu.com karmic/main Packages

  3) I press install, and it installs. Alternatively, update-manager
  crashes and I am able to report the issue.

  4) update manager crashed when pressing install, before it asked for
  the password. I am not allowed to report the problem.

  The problem cannot be reported:

  You have some obsolete package versions installed. Please upgrade the
  following packages and check if the problem still occurs:

  libgssapi-krb5-2, libk5crypto3, libkrb5-3, libkrb5support0

  
  Looking in .xsession-errors I find:
  Traceback (most recent call last):
    File "/usr/lib/python2.6/dist-packages/UpdateManager/UpdateManager.py", line 581, in on_button_install_clicked
      self.cache.checkFreeSpace()
    File "/usr/lib/python2.6/dist-packages/DistUpgrade/DistUpgradeCache.py", line 1055, in checkFreeSpace
      for (dir, size) in [(archivedir, self.requiredDownload),
    File "/usr/lib/python2.6/dist-packages/UpdateManager/Core/MyCache.py", line 72, in requiredDownload
      pm.GetArchives(fetcher, self._list, self._records)
  SystemError: E:I wasn't able to locate file for the libgssrpc4-pakken package. This might mean you need to manually fix this package.
  checking for valid crashreport now
  update-manager
  ** (update-notifier:2224): DEBUG: fire up the crashreport tool

  This is not the first time I encounter this crash behavior. It apparently occurs when the update-manager window has been idling for a lot of time and I then press install. As if the cache somehow becomes invalid.
  If I restart the update-manager or press the update button before installing; it works perfectly.

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/update-manager/+bug/585374/+subscriptions