OpenOffice insert graphics, print and sometimes save=frozen client

Todd O'Bryan toddobryan at
Fri Sep 14 19:18:07 BST 2007

On Thu, 2007-09-13 at 23:03 -0500, Scott Balneaves wrote:
> On Thu, Sep 13, 2007 at 10:11:10PM -0400, Todd O'Bryan wrote:

If developers want detailed information, they're going to have to tell
us exactly what they want. :-)

Seriously, though, I didn't really know what you'd need or where to send
it. I'll pull together a profile of the lab and save it somewhere to
send along with bug reports.

> If people want these problems fixed, they're going to have to start giving
> us DETAILED information. 
> Here's what we need:
> a COMPLETE description of your server, including:
> Motherboard type/model number
> Amount of memory
> video card in server
> output of lspci -vv
> A COMPLETE description of your network, including:
> brands of switches used
> 10/100/1000?
> etc.
> a COMPLETE description of your thin clients, including:
> Motherboard type/model number
> Amount of memory
> video card in client
> output of lspci -vv
> listing of your lts.conf file, if any
> listing of your .xsession-errors
> any relevent output from dmesg, /var/log
"relevant" is the hard question here. With 25 or so students working at
once, is there an easy way to figure out what we should send and what we
shouldn't? I mean, is it worth it to zip up the last hour or so of the
log and tell you which client died?

> and, if a program crashes, locks up, etc:
> What steps you can take to make it fail
> if a document/website/email/attachment etc
> causes the failure, a copy of that sent to one of the developers.
It seems to be fairly intermittent. My students were trying to use
Impress yesterday and it would often freeze when they were trying to
crop images, but not always at the same time or with the same image.
Could it be that has adopted Firefox's strategy of trying to
cache stuff in the XWindows memory?

Lab details to follow soon...

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