Control file in tertiary description - “fully supported”

[Marcia Wilbur]

Hi. I couldn’t help but notice the description in the control file of the
tertiary Deb.

Where it states, this package depends on all the educational software for
tertiary grade level education that is fully supported by canonical in the
edubuntu community

What exactly is meant by fully supported?
What kind of support have you provided in the past?
Maybe dev or qa for  defects or bugs?

For example, one of the packages listed in the control file as recommends
not depends, but recommends, is Dia.

How do you support a user who is having a problem finding an option? Do you
send them to the dia support or do you manage this yourselves? Do you
contribute developers for bugs or defects? Do you have a bounty program or
perhaps donate to the project?

I’m just wondering what is meant by fully supported. thanks
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