Adoption Blocker - Canonical does not sell support

James Westby jw+debian at
Sat Feb 2 10:53:28 GMT 2008

On Fri, 2008-02-01 at 13:11 +0100, Nathan Johnson wrote:
> As far as I can tell, Canonical does not sell support services for
> Bazaar. 
> I wrote the support department 
> (at 
> an inquiry about Bazaar support a few days ago and haven't gotten any
> response. 
> There is also no notice of available purchaseable support services on
> the Bazaar or Canonical web site. 


While I agree that this may be a blocker for adoption in some cases
you could provide some more of your thoughts on the matter.

I don't know of any paid support options at the moment, but that
doesn't mean they are not available.

I assume that you are thinking of adopting Bazaar in your company,
is that correct? If so it would be useful to know a few things, such
as what you mean by support (email/phone support, on-site training
with materials, custom modifications, etc.), and what sort of size
the deployment would be. If this was a large enough contract I'm sure
you could get someone to listen.

Also, does the support have to come from Canonical?



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