[merge][1.0] ask people to send tracebacks to Launchpad; better readme text about support

John Arbash Meinel john at arbash-meinel.com
Wed Dec 5 13:21:27 GMT 2007


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Martin Pool wrote:
> At the moment, when we hit an unexpected exception, we ask people to
> send it by mail to the bazaar list.  This has, I think, done pretty
> well at giving us good information when people hit a problem, and also
> a measure of how many people are hitting a particular thing.  Also, if
> a user does have a problem, they're not left at a loose end.
> 
> I think we should now direct people to Launchpad rather than this
> list.  Most people reporting bugs are not list subscribers (and don't
> want to be), so their posts need to be moderated, and they may not
> find out how it was resolved.  Also, the vast majority are either new
> bugs, or dupes of existing bugs, and in either case going straight
> into Launchpad does this more efficiently.
> 
> It's true that people will be asked to make a Launchpad account; there
> is a bug open asking for it to be possible to file bugs or questions
> without prior registration.  But really, to have a means to contact
> people again and to avoid spam we do need some confirmation.
> 
> It's possible this will generate too many unclassified dupes or poor
> bug reports but I think it's worth a try.
> 
> Also, this patch offers more ways to contact us directly in the readme.
> 
> 

BB:approve

(I realize BB probably still doesn't see this, but approve anyway.)

John
=:->

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